In our industry, we tend to pay great attention on attracting new guests, so much so that it dislodges our focus from nurturing loyalty among past guests.
In the article titled “Do as I say, not as I do” by Phil read more...
It's not just the older guests who want to call to book a hotel room
Everyone knows that online hotel bookings have grown significantly in recent years. Voice reservations have declined, but there are still significant opportunities for all hotels regardless read more...
Not only are restaurants are being hit with worker shortages, they now face rising labour costs. The thorny problem is there just aren’t enough humans who want to do the work. Stepping in to address this long drawn out labour read more...
Few industries are as competitive as the restaurant business. Many restaurants, especially fast casual restaurants, seek the best ways to increase foot traffic and consumer base to gain that competitive edge and increase revenue. One underrated tool these establishments should read more...
Is it lawful for hotels to ‘join together their independent decision-making power’ to raise prices? Due to one’s inability to convince others, is it proper to use the government to get those who might not agree otherwise, to simply ‘make read more...
When choosing a hotel:
Ideally, the hotel you select a hotel should have modern electronic guest room locks. These locks automatically change the lock combination with every new guest. The problem with room keys is that they can be duplicated. However, read more...
The suit alleges that Subway’s ability to inspect restaurants and other forms of control over operations make it a joint employer with franchisee GRB Investments.
A former employee of Subway franchisee GRB Investments is suing the operator and the brand for $50 million read more...
“When they come off the aeroplane at the end of the day, there are tears of emotion. You hear things like, ‘I’m a changed woman – thank you so much, I can go and visit my grandchildren in Australia”. Captain read more...
Sri Lanka has recorded 218,350 tourist arrivals for February 2024, the highest number per month since January 2020.
This also marks the second consecutive month with over 200,000 arrivals, with January recording as many as 208,253 arrivals.
Russian tourists totaling 32,030 (15%), read more...
Safety and security of hotels, be it prevention of accidents, theft or for fire safety, is not only the business of the security department. Yes, it is their core responsibility, but it is also every employees business, and everyone in read more...
Front-desk employees have the power to encourage known regular guests to book direct. Here are some tips on how to help train your front-line staff on increasing conversions.
When I attend hotel industry conferences, it seems that hoteliers everywhere are talking read more...
Today we will look into some scenarios when food might have to go to the bin. So, let’s see what are the acceptable reasons to waste food in professional kitchens.
But before we begin, we must define what ‘food’ is:
Food is read more...