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THIS WEEK

Ghosting in Hospitality

When you treat your pipeline like a dating App, you swipe away real revenue   After over 25 years in the hospitality industry-spanning hotels, food & beverage, nightlife, and large-scale events—I’ve seen trends come and go. But one recent behavior has no read more...

LAST WEEK

A culture of hospitality

The hospitality marketplace is strongly bouncing back. The sector has made a strong recovery four years on from the first Covid lockdown. And after many lean years, hotels and restaurants have recovered pricing power. That’s the good news. So what’s the read more...

MOST READ

A titanic obsession

As a kid I was awestruck and a big fan of the story of the Titanic. I think I was not alone. The world was and still is a curious and active onlooker to such tragedy. Tragic, because of the read more...

Unfiltered outsourcing can cause reputational damage

Outsourcing has become a key strategy for many businesses seeking to streamline operations and cut costs. However, the pursuit of these benefits can often lead to a delicate balancing act between risk and reward in reputation management.   The company, from which read more...

Gold - touch customer service

Globally, cable providers are notoriously hated by customers, and it is no different in Sri Lanka. Like some hotels, the larger cable companies become, the worse off consumers are. Unlike in hotels though, there is too little competition among TV read more...

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