•  Share this page
  •  About us
  •  Subscribe
  •  Jobs
  •  Advertise
  •  Contact Us

THIS WEEK

The Minimum Room Rate riddle: a house divided

Is it lawful for hotels to ‘join together their independent decision-making power’ to raise prices? Due to one’s inability to convince others, is it proper to use the government to get those who might not agree otherwise, to simply ‘make read more...

Safety Tips for hotel guests

When choosing a hotel:   Ideally, the hotel you select a hotel should have modern electronic guest room locks. These locks automatically change the lock combination with every new guest. The problem with room keys is that they can be duplicated. However, read more...

Subway faces $50M suit for sexual abuse at franchisee

The suit alleges that Subway’s ability to inspect restaurants and other forms of control over operations make it a joint employer with franchisee GRB Investments.   A former employee of Subway franchisee GRB Investments is suing the operator and the brand for $50 million read more...

LAST WEEK

Is travel playing its part in saving the planet?

In a world where everything is moving faster…why should flying towards extinction be any different?   According to International Air Transport Association (IATA), 2023 has been a year when air transportation very nearly returned to its pre-pandemic pace of activity. All regions, read more...

Acquire direct bookings by training your front desk team

Front-desk employees have the power to encourage known regular guests to book direct. Here are some tips on how to help train your front-line staff on increasing conversions.    When I attend hotel industry conferences, it seems that hoteliers everywhere are talking read more...

Placing guests at the heart of safety - Part 2

Safety and security of hotels, be it prevention of accidents, theft or for fire safety, is not only the business of the security department. Yes, it is their core responsibility, but it is also every employees business, and everyone in read more...

MOST READ

Pretend to be your own customer

“Nobody can go back and start a new beginning, but anyone can start today and make a new ending”- Maria Robinson   Having recently made a dinner booking at a 5-star hotel managed by a leading International hotel chain, that had just opened; read more...

Don't treat locals as second class guests!

For many years, Sri Lanka’s tourism industry was beset by rumours of discrimination against local tourists. Many of these complaints mainly originated from the island’s coastal regions, where locals were refused services from restaurants and hotels. However, the discrimination of read more...

Subscribe