Sri Lanka's tourism development activity: from ally to threat
Once again, the conversation focuses on the uncontrolled and often illegal construction in tourist destinations. At what point does tourism activity turn from an ally of development into a threat? The dilemma is well-known, and the answer is neither simple read more...
A few weeks ago I was on an intake call with a potential coaching client. She is a Director of Rooms at a luxury property in the far east, mid-thirties, sharp and hungry for her next move. Director of Operations, 
Fromminibarcharges and paid Wi-Fi access to exorbitant parking rates and sneaky taxes, travellers often end up paying more for their hotel bill than expected.
But what would you do if your accommodation charged you extra based on how much water you used during 
Sri Lanka has begun discussions on the possible introduction of a passenger drone service, with Chinese autonomous aerial vehicle company EHang presenting its technology to government officials.
A special meeting was held at the Ministry of Ports and Civil Aviation with 
The restaurant industry has spent years optimizing for acquisition. But many ignore what happens after that first visit. Whilst most restaurant operators centre their marketing attention on driving new customers’ footfall, they neglect turning them into loyal repeat visitors once 
It requires a very specific type of person who sees the best in others, and acts on it…consistently. That takes tremendous amounts of energy, perseverance, forgiveness, faith, and (gasp) stubbornness.
Wait. What? Stubbornness? Yes, stubbornness.
As a leader of a high-performing team, 
From imposter to leader: Mastering the hotel budget
I remember my first budget review meeting like it was yesterday. I was young, invited into the room where the corporate team picked apart the hotel's annual budget, and I was certain that 
Asking for a review is not inherently unethical, but the method determines its propriety.
In the hospitality industry, guest reviews are more than just feedback—they are a powerful tool for improving service quality, building reputation, and boosting online visibility. But pressuring 
Sri Lanka recorded 196,845 tourist arrivals in July 2026, marking a slight 1.7% year-on-year contraction compared to the 200,244 arrivals during the same month last year.
According to official data released by the Sri Lanka Tourism Development Authority (SLTDA), this minor 
You’ll need more than your coffee maker for this Italian classic.
My favorite seasonal Starbucks order—a sugar cookie latte—starts with a double shot of espresso, as do many other specialty drinks like lattes and mochas. But other than the machine used 
Which should you buy next?
Scotch and bourbon are two of the biggest names in whisky (or whiskey), but they can feel surprisingly confusing when you are choosing a bottle. One comes from Scotland, the other from the United States, but the 
The hotel industry has built sophisticated tools for measuring top-line performance. The gap is connecting that revenue to profit: knowing not just what came in, but what it cost to get it.
Here is something virtually all hotel technology doesn’t reveal: 
