Should customers who behave badly be banned?
We live in the age of the empowered customer. Armed with unprecedented quantities of information and options, consumers are in the driver’s seat. It is a trend that will continue to grow where consumers will demand what they want rather read more...
In an age when a customer’s unhappy experience with a company can go viral mere minutes after it occurred – and when customers regularly take to the Internet to publicize their great and not-so-great experiences – you understand the importance 
Let’s talk PCI compliance. Yeah, I know—just saying it makes some people yawn. But here’s the truth: in the hotel biz, PCI compliance isn’t just an IT thing. It’s a guest integrity thing. It’s an asset protection thing. And it’s 
Mothers have it hardest, although being a Father can also be stressful. Just as ‘Mother's Day’ celebrates maternal bonds across generations with gestures of gratitude, acknowledging sacrifices and unconditional love, amidst commercialism, Fathers’ too get a day dedicated just for 
This is not uncommon amongst many leaders. Call it micro-managing or whatever, but many leaders simply cannot accept that there are others who can carry out a task or job as well as they can, or are afraid to let 
These social skills can help deliver the experiences guests want from their stays.
The word “epic” has found its place in the vernacular of our daily lives. It’s the name of so many “epic” things, such as an Orlando theme park, 
Bootstrapping is a statistical metric that uses random sample replacements. That’s not for me, so bootstrapping also has a broader slang meaning that most people get. It means you are stuck or at least unable to take big strides to 
Albeit been the lowest monthly performance for 2025 so far, tourist arrivals in May 2025 recorded the highest-ever arrivals for the month.
132,919 tourists arrived in May, reflecting a 19% year-on-year (YoY) growth. However, this fell short of the month’s target 
“To make tourism grow or increase at a faster rate than usual or to make it much more effective?”
As the country grapples on growing the economy from where it was a couple of years ago, all the stats show tourism will play a leading role for that growth to 
A total 174,608 visitors arrived to Sri Lanka in April 2025. This was up 17.3% over April 2024’s 148,867 tourists who visited the island last year, but was still below 2018 April’s record 189,429 arrivals by 3.2%. 2018 was also 
Here's what all those fancy words on your wine label really mean.
If you're new to drinking wine or simply can't decipher what those frilly words on the label mean, here's a quick guide to explaining everything.
I'm certainly not a certified sommelier, 
Remember when flying was more than just about cramming into a metal tube with strangers and fighting for the armrest? Well, buckle up for a flight back in the 1970s when airlines thought, “Hey, what if passengers could get to 
