I learned about the energy test whilst working in hotel lobbies. It taught me that small details shape big outcomes: overlook the small stuff, and the big picture will eventually fall apart. This was long before I ever sat at read more...
Last weekend, my family went to a popular buffet restaurant in downtown Ho Chi Minh City. The place offered more than 100 dishes, from premium seafood like lobster, grilled oysters with cheese, salmon, and sashimi to a wide range of read more...
Rather than rolling over tracks, the train hangs from them. Passengers sit upright as the city flows past from below, creating an almost floating sensation.
At first glance, it looks like something out of a futuristic film: a train that hangs read more...
212,906 tourist arrivals in November 2025 were 15.6% higher over that of the 184,158 visitors for the same month last year. It was also 8.9% above the number of tourists who arrived during November 2018.
Indian tourists made up 24.1 % read more...
Ronan Harris who was the president of a company transformed his leadership approach after his father challenged him to replace impersonal thank-you emails with handwritten notes and face-to-face recognition.
That bit of advice came from his dad – not something he learnt read more...
As online bookings increase, the number of reservations inquiry calls decreases over time. Yet when you spend time at a busy front desk or in the reservations office, the calls continue to ring. Why? Many of those who book online still read more...
Simply put, there are only two kinds of products in the world:
Commodities
Luxuries
And the reason restaurants struggle so much is because we've locked ourselves into selling the former, when what we should really be doing is convincing people of what they read more...
All tip and no iceberg. That's a restaurant from the customers' point of view. The view from the pass is quite different. Demanding customers, unhinged staff and nocturnal hours make it an industry where the unusual is anything but. We read more...
Starting October 15, 2025, the US will join Finland, Canada, Belarus, Austria, Denmark, Qatar, Poland, and more in Sri Lanka’s updated visa policy, which mandates all tourists to obtain their Electronic Travel Authorization (ETA) online before departure. This initiative also read more...
The front desk colleagues at your hotel are creating first impressions that set the tone for the entire guest’s stay every shift, every day, whereas in the past, first impressions were made by a voice reservations agent or during a read more...
Creating a financially engaged leadership team in your hotel is no different than creating a strong guest service culture or a team that has colleague and leader engagement as their mission. What you attend to grows, it’s that simple. What’s read more...
Another year is soon to pass and another list of what-ifs, should-haves, could-haves, if-only, and a search to blame someone or something will come to pass. One can say, “We tried, it did not work.” But that is a false read more...
