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THIS WEEK

The black hole in hospitality

Nothing continues to aggravate me more  and I encounter this nearly every day - at  the supermarket, take-away counter, the  bank or at a hotel, to name but a few businesses, small and large that deliver very little, if any read more...

How service training falls short

In an age when a customer’s unhappy experience with a company can go viral mere minutes after it occurred – and when customers regularly take to the Internet to publicize their great and not-so-great experiences – you understand the importance read more...

LAST WEEK

Sri Lanka needs a tourism turbo charge

“To make tourism  grow or increase at a faster rate than usual or to make it much more effective?”   As the country grapples on growing the economy from where it was a couple of years ago, all the stats show tourism will play a leading role for that growth to read more...

Nobody buys a chair because it has four legs

“They buy it for comfort. Always show how what you’re selling improves their life. Features are facts; benefits are feelings.”   “Spanish Theme Dinner, an enchanting culinary journey, will be held at hotel XYZ on every Thursday evening this month. Indulge your read more...

MOST READ

Unfiltered outsourcing can cause reputational damage

Outsourcing has become a key strategy for many businesses seeking to streamline operations and cut costs. However, the pursuit of these benefits can often lead to a delicate balancing act between risk and reward in reputation management.   The company, from which read more...

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