A culture of hospitality
The hospitality marketplace is strongly bouncing back. The sector has made a strong recovery four years on from the first Covid lockdown. And after many lean years, hotels and restaurants have recovered pricing power. That’s the good news. So what’s the read more...
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Although the jobs of catering & event (wedding) sales manager and hotel group sales manager are often thought of as similar, the real-world skills needed are quite different.
Why? Increasingly hotel sales jobs 
Here's what all those fancy words on your wine label really mean.
If you're new to drinking wine or simply can't decipher what those frilly words on the label mean, here's a quick guide to explaining everything.
I'm certainly not a certified sommelier, 
A total 174,608 visitors arrived to Sri Lanka in April 2025. This was up 17.3% over April 2024’s 148,867 tourists who visited the island last year, but was still below 2018 April’s record 189,429 arrivals by 3.2%. 2018 was also 
One of the articles we carried last February was “The room attendant - The navy SEAL in a hotel”. It described the room attendant in the housekeeping department as holding one of the toughest jobs in a star class hotel 
Personalization is a term used loosely these days, especially in the hospitality industry, and perhaps a better phrase for how it’s actually being used so far might be “contextualized marketing”. Huge investments are being driven by questionable “survey results” showing 
The pros and cons hotels should consider
Could QR codes revolutionise the hospitality industry? While far from being mainstream in Australia, the use of QR codes is on the rise thanks to improved technology and innovations in consumer engagement.
Created in the 
Remember when flying was more than just about cramming into a metal tube with strangers and fighting for the armrest? Well, buckle up for a flight back in the 1970s when airlines thought, “Hey, what if passengers could get to 
Being ill, particularly when it involves having to go to a hospital to take medications for pain or anxiety, can make anyone confused. The hospital environment adds to the problem. Often perceived as cold and impersonal, traditional hospitals must reinvent themselves 
Prepaid expenses play a crucial role in hotel financial management, ensuring that costs are allocated correctly and financial statements remain accurate. When handled properly, prepaids improve cash flow management, compliance, and audit readiness. However, misunderstandings around what qualifies as a 
One of the things I find when doing restaurant consulting is that owners and management frequently have not considered the comfort of their guests while dining, and work solely on making sure the food and service is a good quality. 
When people think of AI in hospitality, they might picture a cold, robotic takeover, a hotel where machines handle check-ins, room service, and even guest requests. Convenient? Sure. Memorable? Not at all. Let me clear the air: AI isn’t here 
