The pretty faces at the door
"The guest always remembers the host that treated them kindly" - Homer
The first impression I got from the host was hardly what a guest would expect from this purportedly high-caliber restaurant in the newest property portrayed as a ‘dream city’ read more...
In quality manufacturing, speed requires standardization. No wonder Six Sigma, Zero Defects and ISO Certification receive so much time and attention.
But in quality service, doing something unusual or eccentric can create a powerful impact. In service, it can be quite 
Controversial heading, isn’t it? Yes, because controversial headings garner readership. As a writer and marketer, I know it all too well. But in the case of this article, I feel it is justified. That’s because, I believe that the use 
Turbulencecan vary from a few minor bumps to significantly prolonged shaking. It can be a significant source of anxiety for many people, though almost all frequent fliers have experienced turbulence at least once. Fortunately, it’s generally not something to be 
The Cambridge dictionary describes bane “a cause of continuous trouble or unhappiness”. In lighter vein, we sometimes use it for those that aren’t bad, it just feels like it. That ‘feel bad’ illusion though is not the case for some 
“We are given a belly button and told not to eat it, but lick the juices from it,” was the line that got me to drop everything and keep reading this review of a $775/head Michelin-starred restaurant in Spain. It’s written by John Ferris, a 
A capitalization rate, or cap rate, is a measure of the income return on an asset, such as hotel or rental property, relative to its purchase price. It is calculated by dividing the net operating income (NOI) of the asset 
A woman who is travelling around Asia was left gob smacked after an area called Little England - filled with British style homes, lamp posts, and pigeons.
A British woman who is touring around Sri Lanka has been left gob smacked by a 
New research explains
Whether it’s to calm nerves or simply to enjoy the flight, you may choose to order an alcoholic drink when on a plane. However, new research suggests you might want to avoid napping after the fact - flying, drinking, and 
In travel and tourism, there are five A’s visitors to a tourist destination look for: attractions, accessibility, accommodations, activities and amenities. But these 5 A’s alone aren’t enough.
Regardless of why visitors have chosen your destination for their next trip, tourism experts agree 
One restaurant is suing another over who originated the globally loved curry in a case that has captured national attention.
Butter chicken, a rich tomato-based Indian curry that makes mouths water around the world, was invented by a man named Kundan 
Mistakes are how we learn. Sometimes though, we do not realise that we have made a mistake or spot one that has occurred. There are those of course, who prefer to stay in denial, refusing to acknowledge or understand why 