People...people who need people are the luckiest people in the world
Are they?
Barbara Streisland's song "People who need people are the luckiest people in the world”, written by Bob Merrill, reflects a sentiment about the importance of human connection and relationships. Merrill, who passed away in 1998, if alive today, may read more...
Preventive Maintenance (PM) in hotel guest rooms is not just a routine task—it's a vital part of ensuring guest satisfaction, preserving the property's assets, and minimizing emergency breakdowns. A well-executed PM program reduces operational costs, prevents equipment failure, and upholds 
I recall a one-night stay at a hotel midway between the airport and the city during one of my frequent overseas trips I made, at some stage of my time in the hotel industry. It was a transit-stop stayover. The 
How entrepreneur Charles Conconi ’92CC is driving more economically sustainable tourism on the South Asian Island.
When Charles Conconi ’92CC fell in love with Sri Lanka back in 2001, he fell hard. An international-development worker from Washington, DC, he visited the small 
When RevPar growth either stays flat or slows down, particularly where demand varies with significant value during the non-peak season or when there is volatility in the marketplace, the challenges posed to hoteliers, trigger a shift of the profitability levers 
Each month I get to travel the world and present 6 – 8 training workshops, many of which are for frontline staff: It is a career I have been blessed to have for nearly 30 years.
We talk about a lot 
Is this the correct way to leave your room?
How you should leave your hotel room when you check out?’ For most of us there’s a pretty simple answer to that – ‘however you want.’ Though, as many people have found out 
In September 2025, Sri Lanka welcomed a total of 158,971 visitors to the country, eclipsing the previous record of 149,087 set in September 2018 - the benchmark year of 2018 by 30.2%.
A substantial portion of the total arrivals - 31.3% 
In Part 1 of my article of the same title published last week, I mentioned that successful businesses leave a footprint that provides clues on why or how they thrive, and that, if one were to analyse the ingredients that 
Sri Lanka received 198,235 tourist arrivals in August 2025. This figure represents a 20.4% increase compared to August 2024 and was adrift of the record 200,359 arrivals in August 2018 by a mere 1.06%. However, it fell short of the official monthly 
The Paul Simon song “Slip Sliding Away” tells what can happen if we don't live deliberately. Where drifting is just existing, coasting along without purpose or direction. Even if we have a desire, dream or purpose, we spend most of 
What do you do when you're control is out-of-control? Conventional wisdom is that you repeat the control or try a new one.
But what do you do when your controllers go haywire? The operator of a Japanese luxury sleeper train scrapped 
