AI: What it can't do
From immemorial times to modern day, hospitality is enduring and in the ever-changing future - will continue to be so. Providing food and shelter to the traveler has been the bedrock of civilization. Of all the technological developments that have read more...
I never cease to be amazed by the number of organisations that believe a sign or two on a wall is sufficient to drive employees towards delivering great service or instilling the value of quality and dedication. Then there are 
One restaurant is suing another over who originated the globally loved curry in a case that has captured national attention.
Butter chicken, a rich tomato-based Indian curry that makes mouths water around the world, was invented by a man named Kundan 
The slowdown of travelers to Sri Lanka, observed in July and August continues to plummet with September 2024 recording a total 122,140 international visitors to the island. This figure was a mere 9.1% increase over the 111,938 arrivals that came in 
Metaverse was the buzz word in 2022 only to be replaced in 2023 by the king of buzz words – Generative Artificial Intelligence (AI). Almost immediately, AI dominated the conversation at forums, at business gathering and at the dinner table.
Technology 
Colleagues, suppliers are vital customers too
In the lodging industry, we tend to think of our customers as “guests,” reflecting the foundational concept of, “treat our guests as you would those visiting your own home.” However, customer hospitality is the philosophical 
Gen Z doesn't see fast food the same way as older generations.
Diners in the age group are less likely to say that fast food is a good deal, Morning Consult found.
For chains like McDonald's, the solution isn't as simple as $5 meal 
New research explains
Whether it’s to calm nerves or simply to enjoy the flight, you may choose to order an alcoholic drink when on a plane. However, new research suggests you might want to avoid napping after the fact - flying, drinking, and 
Off Premises Growth Academy senior partner Erie Dardick wrote something in the Catering Specialist that caught my eye. Whilst eating burritos in a certain grocery store, he looked up their website which listed catering as one of the services the 
I’ve been in the hotel industry for over 45 years. Many erstwhile colleagues whom I worked with have called it quits and quietly gone into retirement, I haven’t. Yes, I’ve eased my foot off the pedal but I’ve not taken 
The closing moments of every guest’s trip, for example, taking a ‘break’ from work – begins as a dream; a dream of a wonderful vacation, a dream of a blissful romantic escapade or an exhilaratingly relaxing getaway.
With dreams come expectations. 
I heard the late, great Fred Newell once talk about a Jack Nicholson exchange with a waitress in the movie “Five Easy Pieces” that illustrated how rules or company policy can generate conflict with customers instead of giving them what 