Are you an 'I don't know' or 'let me find out' person?
The great physicist Richard Feynman once described how you can spot a real expert versus a phony. Look for three little words, “I don’t know.” The phony will have all the answers, while the expert will be willing to admit read more...
As my frequent readers know, I have been bemoaning the myths that are thrown out as facts at conferences, podcasts, and in books and blogs that, at best, mislead hospitality leaders and at worst, lead to discrimination based on birth 
Food safety should be a culture in restaurants. Training and retraining falls on management to make sure restaurants are on the up and up during inspections Food safety is a top concern in restaurants, but as employees get less and 
According to the revised data, released by the Tourism authorities, April arrivals totaled 148,867.
The revision is because arrivals for April 27th and 28th, previously reported at 3,995 and at 2,888, respectively, are now shown as 5,757 arrivals for the 27th, 
Restaurant reservations can be made over the phone, online or via an SMS message. A reservation guarantees diners a table at the restaurant of their choice when they arrive at the prearranged time. Likewise, when restaurants accept reservations, it benefits 
Cash is King. That’s an old expression but it’s also one that still rings true today. Everyone likes cash even if we don’t carry so much with us personally anymore. It’s important to recognize that some people will help themselves 
Successful managers know how to prioritize things and avoid undesirable situations with short and long-term goal plans. The list of hospitality management duties can be lengthy indeed. But, prioritizing is the key for hotel managers.
Margin control: For many hotel managers, 
On Thursday, 21st January 2022, Saturday Night Live stars and prodigal sons of Staten Island Colin Jost and Pete Davidson together with a group of investors purchased a Staten Island Ferry that had been recently decommissioned. The group paid $280,000 for 
Is it lawful for hotels to ‘join together their independent decision-making power’ to raise prices? Due to one’s inability to convince others, is it proper to use the government to get those who might not agree otherwise, to simply ‘make 
Safety and security of hotels, be it prevention of accidents, theft or for fire safety, is not only the business of the security department. Yes, it is their core responsibility, but it is also every employees business, and everyone in 
Front-desk employees have the power to encourage known regular guests to book direct. Here are some tips on how to help train your front-line staff on increasing conversions.
When I attend hotel industry conferences, it seems that hoteliers everywhere are talking 
“When they come off the aeroplane at the end of the day, there are tears of emotion. You hear things like, ‘I’m a changed woman – thank you so much, I can go and visit my grandchildren in Australia”. Captain