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THIS WEEK

Different people value different things

The action steps you design and take are intended to create more value. But in our complex and diverse world, different people value different things. Some people say, “Just do it fast.” The next person says, “Don’t rush me.” One read more...

Our Airport at first glance

When you arrive at Changi Airport you'll immediately know you're in Singapore   Airports are the international travelers’ first point of contact when they arrive at their destination, and its infrastructure and facilities provide them their first impression of the expected quality read more...

LAST WEEK

The Dufry experience

Effective service recovery is vital to maintaining customer and employee satisfaction and loyalty, which contribute significantly to a company's revenues and profitability. Yet most customers are dissatisfied with the way companies resolve their complaints, and most companies do not take read more...

Know your liquor: a quick guide - Part 2

White Wine   Good to know: White wine is made from the fermented juice of grapes stripped of their seeds and skins. Calories:Around 130 calories per 175 ml glass; slightly more in sweeter wines. Pros: American researchers found that grape flesh contains the chemicals read more...

MOST READ

Know your liquor: a quick guide - Part 1

BrandyGood to know:Brandy is a spirit distilled from red wine. Fine brandies are aged for extra flavour in wooden casks. Hangover hell? Brandy contains high amounts of impurities. Calories:Around 80 in every 35ml shot. Pros:Because brandy is a distillation of red wine, read more...

Those 3 dreaded words

The challenges facing the business of hospitality are on striking the proper balance of combining tech innovation with realism, when delivering personalised experiences.   Self-service kiosks have become increasingly popular in different industries and its entry into the hospitality industry comes as read more...

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