The room attendant - the navy SEAL in a hotel
Naval Admiral William H. McRaven when delivering the keynote speech at the University of Texas on May 17, 2014, walked the audience through Ten (10) lessons he learned from basic SEAL training. Basic SEAL training is six months of long read more...
Managing a hotel involves juggling various responsibilities, and purchasing is a critical aspect that can impact the bottom line. Here are ten essential hotel purchasing controls to ensure efficiency and compliance, with practical examples for each:
Mandatory Use of Purchase Orders
Why 
“Hoping for the best whilst being unprepared for the worst”
Here’s something in a different vein from me, along the lines of Health and Safety, rather than the usual Marketing, Customer Service or Automotive-related content that I tend to write about 
This trip was my first time setting foot in Sri Lanka, and I knew which of its animals I most wanted to see and photograph … the leopard. Not only an unquestionably beautiful cat, it’s also one of great power, tenacity, 
A fixed check-in time, long queues at the front desk, and constantly waiting for a room to be ready - these are three familiar major pain points that the majority of hotel guests have to grapple with!
Hotel check-in times might 
Another trend over the past couple of decades has been to look at your staff as a tool, like your stove or your coolers. We have taught managers to be disconnected from the employees, to not get to close because 
The island nation began 2025 welcoming 252,761 international visitors in January whilst falling short of its targeted 305,687 projection for the month by 17%.
However, last month’s actual arrivals number marks a 21% increase compared to January 2024 and a 5.8% 
There are few moments as controversial in food history as the decision by a Canadian chef in the 1960s to put tinned pineapple on top of a ham pizza.
When Sam Panapoulos created what he and his brother-slash-partner-in-crime dubbed Hawaiian pizza, it was 
The Sri Lankan government’s ‘Clean Sri Lanka’ project which was launched recently, aspires to make the island the cleanest country in the Asian region. Getting better than Singapore, Japan or South Korea is wishful thinking; nevertheless one can aim for 
To their credit, most hotel operators seem to be working hard to improve the overall quality of the 'physical product' such cleanliness, amenities, F&B offerings, and comfort of the guest room itself. Perhaps this is due to sincere concern for 
December arrivals totaling 248,592 narrowly missed the projected target of 256,389 by 7,797 visitors. It is an 18.18% increase compared to the same period last year, and is slightly below the record 253,169 arrivals achieved in the same month in 
Travelers are leaving behind five-star hotels in favor of luxurious homestays and authentic experiences.
In 2024, the luxuries industry has seen a noticeable decline from the post-pandemic boom: inflation, political instability, and economic disruption mean that consumers are tightening their metaphorical 
