Managers can make or break the employee - customer engagement
Customer experience and employee engagement go together - because in the hospitality industry, guests or customers are there for the experience, instead of only for the product.
Being the face of any business, customer-facing staff can make or break the customer read more...
Have you as a guest, ever considered reversing your role to spend a day or two learning what it takes to properly clean a hotel room? Say you're game for it…wonderful, but… let me first paint a picture of what 
Sri Lanka’s Tourism Minister Harin Fernando who is currently attending the World Travel Mart (WTM) in London, expressed confidence that by the end of the year tourism earnings will reach $ 2.5 billion – given that the industry has bounced 
Atlanta woman receives $3 million settlement for severe coffee burns.
An Atlanta woman, aged 70, has reached a settlement of $3 million after a harrowing incident at a Dunkin' drive-thru in Sugar Hill, Georgia, resulted in severe third-degree burns caused by 
Many executives mistakenly believe that being a good manager makes one a fine leader or vice – versa. Others assume that holding a senior position within a hospitality business – be it as a general manager in a hotel or 
A nutrition specialist explains what’s behind the beloved comfort food.
Preparing a bowl of chicken soup for a loved one when they’re sick has been a common practice throughout the world for centuries. Today, generations from virtually every culture swear to the benefits of 
Most hotels measure payroll as a percentage of revenue or, as it is commonly referred to, labor cost percentage. This is not helpful. Why, you ask? Well, first of all, if sales magically increase because of an increase in the 
The system boards passengers in order of window, middle and aisle seats. But that may not relieve all the bottlenecks, industry professionals argue.
With its newly revealed plan to change its airplane-boarding process, United Airlines is clearly hoping to speed things 
Sri Lanka reached the 100,000 tourist arrival mark in September, marking the eighth month of 2023 this milestone was achieved. However, with the arrivals totaling 111,938, the island nation managed to realise only 93 percent of the target (120,201) set 
“Recognizing the need is the primary condition for design.” - Charles Eames
A well designed hotel lobby can create an atmosphere that instantly affects the guests’ first impression from the moment they arrive, but if the relationship between the function and the 
What’s the biggest emerging outbound tourism market? India. And is Sri Lanka Tourism doing enough to attract more Indians?
In 2022, India generated Asia’s highest outbound travel volume for the first time, with foreign trips exceeding those of China, South Korea, and 
As hotels transitioned from small, independent properties to large hotel chains with global presence, new tools had to be created to manage them. The same happened across the travel space with businesses like the airlines. Quite simple and straight-forward in