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THIS WEEK

Staying with ghostly residents

Looking for an ‘out of this world’ getaway vacation?  Look no further. These are hotels that boast of uninvited inhabitants who are not recorded on the nightly occupancy stats - despite some of them being the longest long-staying guests. These read more...

LAST WEEK

Fast forwarding guest feedback

Mistakes are how we learn. Sometimes though, we do not realise that we have made a mistake or spot one that has occurred. There are those of course, who prefer to stay in denial, refusing to acknowledge or understand why read more...

Why you want to use a rolling forecast

Rolling forecasts are nothing new but I must point out that most hotels don’t use them, and they really should. It’s an incredibly useful tool that is literally worth its weight in gold. That being said, it doesn’t weigh much read more...

Pushing Digital Messaging over the edge

In today’s business environment, literally everything seems to be about technology. Five years ago, it seemed nothing was as buzzy and mysterious as ‘Search Engine Optimisation’. Today, ‘Content Marketing’ has taken over as the reigning buzz phrase in marketing circles. read more...

The best islands in the Indian Ocean, ranked

The Maldives, Mauritius, the Seychelles or Sri Lanka, which should you visit? Our writer compares the winter-sun favourites   The problem facing isle-o-philes is that it’s hard to know which tropical sun-kissed Indian Ocean island to choose over another. Scattered like jewels read more...

MOST READ

Why are employees not on the same page?

Off Premises Growth Academy senior partner Erie Dardick wrote something in the Catering Specialist that caught my eye. Whilst eating burritos in a certain grocery store, he looked up their website which listed catering as one of the services the read more...

Touch and tech: tug-of-war or hand-in-hand?

I’ve been in the hotel industry for over 45 years. Many erstwhile colleagues whom I worked with have called it quits and quietly gone into retirement, I haven’t. Yes, I’ve eased my foot off the pedal but I’ve not taken read more...

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