Don't just chase revenue: focus on driving profit
“It takes a village to raise a child.” Now, this is a phrase I as a parent, understand all too well. The saying emphasizes that a child’s upbringing is a communal effort involving many different people and groups, from parents read more...
Unpopular opinion: You have all the guests you need.
Any college freshman can spit back the quote they learn on their very first day of Consumer Marketing 101: "It's cheaper to keep a customer than to go find a new one." 
All tip and no iceberg. That's a restaurant from the customers' point of view. The view from the pass is quite different. Demanding customers, unhinged staff and nocturnal hours make it an industry where the unusual is anything but. We 
Sri Lanka’s tourism industry, which boomed post-pandemic, is now looking more like the stilt fishermen found on the shores of Koggala, sitting atop poles driven into the sands of chest deep waters. What is unique about these fishermen is that 
Asking diners if they enjoyed their meal is standard practice for any restaurant hoping to understand in ‘real’ time, what guests thought of their dining experience. Pretty much every restaurant ie. every good restaurant has a ‘2-minutes / 2-bites / 2-sips’ check 
Training should grow employees as humans
It seems more popular than ever, the word “vibe” has been part of contemporary vernacular for as long as I can remember. It’s a word I’ve often used in my hotel industry seminars, training articles 
Luxury in hospitality is being redefined. Wellness is no longer about a spa treatment or a gym. A large screen TV, a well stocked mini-bar and stunning views in a spacious room is all fantastic, but for many, the most important element of 
It's just the hackneyed example of an awful joke. Any time a comedian mentions airline food, you know exactly where it's going to go: airline food is bad. There's literally nothing else you can say about it: it's tasteless, and 
Starting October 15, 2025, the US will join Finland, Canada, Belarus, Austria, Denmark, Qatar, Poland, and more in Sri Lanka’s updated visa policy, which mandates all tourists to obtain their Electronic Travel Authorization (ETA) online before departure. This initiative also 
How entrepreneur Charles Conconi ’92CC is driving more economically sustainable tourism on the South Asian Island.
When Charles Conconi ’92CC fell in love with Sri Lanka back in 2001, he fell hard. An international-development worker from Washington, DC, he visited the small 
The front desk colleagues at your hotel are creating first impressions that set the tone for the entire guest’s stay every shift, every day, whereas in the past, first impressions were made by a voice reservations agent or during a 
Are they?
Barbara Streisland's song "People who need people are the luckiest people in the world”, written by Bob Merrill, reflects a sentiment about the importance of human connection and relationships. Merrill, who passed away in 1998, if alive today, may 
