Ushering in that forgotten era of customer appreciation marketing for restaurants
In a 2013 Forbes article, entrepreneur and angel investor Amy Rees Anderson quoted an anonymous adage: “People will forget what you said. People will forget what you did. But people will never forget how you made them feel.” She went read more...
Hotel robots are transforming the hospitality industry. As these smart machines continue to evolve, there is no doubt that they will impact business processes and end-user experiences. This is why it is prudent for hotel management to understand the autonomous 
To anyone getting ready for a little Sunday sesh, you might want to read this…
About to head for a classy boozy brunch? Or for a cosy pub lunch with your pals?
Well it might interest you to know that there are ways you can 
A restaurant and its director have been ordered to pay more than £40,000 after a food poisoning outbreak saw 29 diners get infected with a strain of salmonella not seen before in the UK.
Palm by H20 Limited, in Coventry, was 
This 5- star hotel was one of the competitive set we mystery shopped on behalf of a client, a long-time ago, and it had a number of issues that we see recurring in most star-class establishments (and lessons for others) 
When we treat ourselves to a meal out and something's off - the food is cold or the service is slow - it can be difficult to know how to handle it.
Complaining can feel confrontational so many of us find 
The Empress Hotel in Victoria, British Columbia, saw massive renovation in 1988. The renovation was so big the hotel was closed for 6 months. One man died in the construction falling down the garbage chute, and it is said that 
The upscale French-speaking Alpine resort of Crans-Montana is in mourning whilst leaving several unanswered questions as to how the catastrophic fire which claimed the lives of 40 people and left 119 others seriously injured, began. Le Constellation, a two-storey bar 
212,906 tourist arrivals in November 2025 were 15.6% higher over that of the 184,158 visitors for the same month last year. It was also 8.9% above the number of tourists who arrived during November 2018.
Indian tourists made up 24.1 % 
Ronan Harris who was the president of a company transformed his leadership approach after his father challenged him to replace impersonal thank-you emails with handwritten notes and face-to-face recognition.
That bit of advice came from his dad – not something he learnt 
Georges Kindynis found this reply to a hotel guest entirely unprofessional, and it genuinely concerned him how far the ‘people caring for people’ industry seemed to be drifting from the true meaning of hospitality. The letter read:
Hi,
Thank you for 
December’s total 258,928 visitors enabled Sri Lanka to record its highest ever tourist arrivals – 2,362,521 in a single year, edging past the 2018 record of 2, 333,796 visitors. Year-on-year, it is also 15 % higher than the 2, 053,465 arrivals 
