Chasing loyalty... away
Loyalty programmes; some hotels get it…some don’t.
The Century Dictionary of 1897 defined loyalty as: “a strong feeling of support or allegiance. Allegiance is a matter of principle, and applies especially to conduct; the oath of allegiance covers conduct only. Loyalty read more...
Continued…Discover the different steak cuts, their flavours, and cooking tips. Learn how to pick the perfect cut for any meal and cook it like a pro.
Types of Steak Cuts
Whether it's the buttery tenderness of filet mignon, the rich marbling of 
If you've ever spent your morning commute daydreaming about starting afresh with your career, this feature is for you. Each Monday, we speak to someone from a different profession to discover what it's really like. Today we speak to Leighton Reid, hotel 
The Titanic disaster exposed a regulatory gap where rules failed to match technological reality. The regulations at that time effectively set the requirements for the Titanic’s lifeboat configuration at 16 boats – 14 lifeboats and two emergency boats to accommodate 
Where M stands for being in the moment, is meaningful and mindful.
Although mobile check-in and kiosks give guests more control over the arrival experience, there are still many guests, especially at boutique and full-service properties, who, value the personal welcome 
Discover the different steak cuts, their flavours, and cooking tips. Learn how to pick the perfect cut for any meal and cook it like a pro.
Steak cuts are different sections of beef, each with its own unique flavor, texture, and 
Almost 40 years ago now I was a busboy at a large and busy resort in the Canadian Rockies. I had transferred west a few months earlier from another hotel in the same chain where I had worked for two 
Sri Lanka welcomed 158,557 tourists in September, according to the latest data from the Sri Lanka Tourism Development Authority (SLTDA), registering a marginal 0.26% year-on-year (YoY) decline. The slight dip, while relatively small in percentage terms comes as the tourism 
A few weeks ago I was on an intake call with a potential coaching client. She is a Director of Rooms at a luxury property in the far east, mid-thirties, sharp and hungry for her next move. Director of Operations, 
The restaurant industry has spent years optimizing for acquisition. But many ignore what happens after that first visit. Whilst most restaurant operators centre their marketing attention on driving new customers’ footfall, they neglect turning them into loyal repeat visitors once 
Asking for a review is not inherently unethical, but the method determines its propriety.
In the hospitality industry, guest reviews are more than just feedback—they are a powerful tool for improving service quality, building reputation, and boosting online visibility. But pressuring 
Once again, the conversation focuses on the uncontrolled and often illegal construction in tourist destinations. At what point does tourism activity turn from an ally of development into a threat? The dilemma is well-known, and the answer is neither simple 
