Operating a spa during COVID-19Having endured months of ‘lockdown’ and isolation, spa-loving people will yearn to gratify their appetite for wellness. However, there will be underlying anxieties of ‘safety first’ before all.
It will take time for customers to feel comfortable and less afraid of the dreaded COVID-19.
This then begs the question “What should Spas’ do to overcome those fears and keep guests coming through their doors?”
As much as clients are reluctant to visit Spas to avoid close contact with service providers, spa employees would also be nervous when delivering services-for the same reason. So, before taking care of clients, spas need to take care of their staff, thus enabling them to project that genuine smile behind the masks and face shields.
Here are some other key things / procedures to consider, make available, and, to put in-place:-
Other precautionary measures involve:-
In our Spa world, PPE and sanitation enhancements are now the new normal that the guest will have to go through when visiting our spas and that could include the faint whiff of disinfectants, despite the familiar aroma of eucalyptus oil.
Hospitality Sri Lanka
The above article is from our video series “19-Hospitality Related Questions on Covid-19", which can be viewed on our Youtube channel here Why not take a moment to share your experience with us, or if you have a question you'd like answered, get in touch through reachus@hospitalitysrilanka.com We hope to hear from you, and in the meantime, check out our social media feeds on Facebook and Instagram.
Shafeek Wahab - Editor, Hospitality Sri Lanka
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