Sri Lanka risks falling from a top global destination to just one of many choices
A recent article titled “Move over Sri Lanka! This gorgeous Island Is Asia’s new vacation hotspot” got me thinking…seriously. It went on to say, “Sri Lanka has been on a surprising tear for years as Asia's new island hotspot, no matter read more...
While being a sales trainer for a diversity of lodging providers certainly keeps me in touch with what’s going on in the profession of hotel sales these days, I always capitalize on every opportunity to gain insights from real-world practitioners. 
Georges Kindynis found this reply to a hotel guest entirely unprofessional, and it genuinely concerned him how far the ‘people caring for people’ industry seemed to be drifting from the true meaning of hospitality. The letter read:
Hi,
Thank you for 
A proposed 125-floor tower with a full-scale Airbus A380 on top aims to redefine luxury stays and sky-high attractions in Dubai.
Emirates Proposes 580-Meter Air Hotel with Airbus A380 on the Roof.
International reports reveal plans for the Emirates Air Hotel, a 580-meter, 
Workplaceviolenceand aggression is any incident where a person is abused, threatened or assaulted at work or while they are carrying out work. Workers may face violence and harassment in any workplace and from any person in that workplace. There is 
As a hotel conference speaker opinion writer, I always try to stay up on the very latest innovations and tech solutions, and so I start each day by reading at least a half dozen lodging industry eNewsletters. Being a provider 
Understanding why hotels follow these timings helps travellers set realistic expectations and enjoy a seamless stay without unnecessary stress.
If you've ever arrived at a hotel early and been told your room isn't ready, you're experiencing a well-established hospitality routine. These 
The Los Angeles County Medical Examiner’s Office ruled the death a homicide. It said Michael Virgil died from the combined effects of mechanical asphyxia, which is when force or an object blocks breathing; obesity; an enlarged heart; and alcohol intoxication.
The 
The total 165,193 tourist arrivals to Sri Lanka in October 2025 were a 21.5% rise compared to 135,907 in the same month last year and is a significant 7.8% rise over the pre-pandemic 153,123 arrivals of October 2018.
October’s arrivals fell 
A toxic blend of self-importance and social blindness is creating a new class of traveler — from the check-in bully to the buffet hog.
What’s the worst thing you’ve seen someone do at a hotel? For Lynne Goldberg, it’s the check-in 
As a conference speaker and hotel trainer, I’m always interested whenever I see the title of an article, book, or blog post that has anything to do with guest service, hospitality, or customer service in general.
Over the years, I’ve noticed 
After entering our hotel room my wife shared a few observations with me on how our arrival was handled at the front desk and how it should have been done – given that it was a 5-star resort hotel in 
