Start training managers to do a better job at hiring
Job interviews are without question the most adored and widely used employee selection tool. Unlike Bob Dylan’s 1964 song “The Times They Are A-Changin”, they are fundamental to the hiring process even today. Many hiring people cling to their much-beloved read more...
What hotel brands don’t know is that they can create great financial bench strength in their hotels and their owners will pay 100% of the cost. Brands also don’t know that they can create this bench strength with resources that 
I’ve just seen several LinkedIn posts from hotels down south proudly sharing that they’ve taken their sales team away for a two day retreat to bounce around ideas and come up with strategies.
Now don’t get me wrong I’m not here 
Marriott will soon be automating the process of assigning guest rooms. While replacing human tasks with AI doesn’t always sound like a customer centric move, maybe this is actually good news?
I first covered this topic a couple of weeks ago, 
Many things have changed during the past few years in Sri Lanka - from the economic environment to regulations - but for hoteliers, the power of attracting and retaining loyal guests remains the same.
We are all aware that we now 
When we think about improving a hotel's Net Promoter Score (NPS), the focus often falls on customer service, amenities, or even the marketing strategy; however, the Engineering Department plays a pivotal, yet often overlooked, role in enhancing this critical metric.
As 
Since January, I’ve spent over 100 nights in over 44 different properties. This isn’t unusual for me. Being a travel professional, hotels aren’t just a place to rest my head and most importantly, they’re part of the experience I deliver 
Much like an airplane hitting unexpected turbulence, a cruise ship occasionally sails into rough seas. Although choppy waters don’t typically have a big impact on large cruise ships, in rare cases, sudden wind gusts can send rogue waves into the 
“To make tourism grow or increase at a faster rate than usual or to make it much more effective?”
As the country grapples on growing the economy from where it was a couple of years ago, all the stats show tourism will play a leading role for that growth to 
For some, being a flight attendant would be a dream job - you're getting paid to travel the world. But there's a lot that goes into being a flight attendant that we passengers don't even realise.
From the shoes a traveller is wearing to what 
In the hotel business, operational complexity and high transaction volumes create fertile ground for financial missteps. From front desk transactions and night audits to food and beverage operations and procurement, the potential for error or misconduct is significant. Solid internal 
“Purposeful travel helps us change the way we see the world”
A topic that keeps popping up is purposeful travel. Purposeful travel is not the same as being dispassionately asked by that stone-faced border control guard; “what is the purpose of 
