Gold - touch customer service
Globally, cable providers are notoriously hated by customers, and it is no different in Sri Lanka. Like some hotels, the larger cable companies become, the worse off consumers are. Unlike in hotels though, there is too little competition among TV read more...
It's the extra bit that makes a hotel experience memorable
Throughout my career as a hotel trainer and conference speaker, I have often had some version of this conversation when I meet new people in casual social settings when a polite 
Hotel insurance is a critical component of risk management in the hospitality industry. Ensuring that a property is properly covered and that insurance policies are effectively managed can safeguard the hotel from financial and legal risks. Below are the top 
A United Airlines Boeing 787 jetliner flying from Los Angeles to Shanghai, had to turn around last weekend after it was discovered one of the pilots had taken off without a passport, the airline told CNN in a statement.
Flight UA 
“The sweetest and most important sound to a person in any language is his or her name.” - Dale Carnegie
One of the first things I learned as an hotelier was the importance of using the guest’s name. No surprise then that 
Every organizational leader wants their teams to provide great customer experiences.
They put “the customer comes first” on their company posters, they mention the phrase “customer-centric” in their annual reports, and they proudly announce the newest AI rollouts designed to improve 
As a kid I was awestruck and a big fan of the story of the Titanic. I think I was not alone. The world was and still is a curious and active onlooker to such tragedy. Tragic, because of the 
Now that the import ban has been lifted, our car-starved country is finally having its appetite for new vehicles being satiated. Yes, prices are astronomically higher than before. That’s because of several factors, the most significant ones being exchange rates 
Being ill, particularly when it involves having to go to a hospital to take medications for pain or anxiety, can make anyone confused. The hospital environment adds to the problem. Often perceived as cold and impersonal, traditional hospitals must reinvent themselves 
The island nation began 2025 welcoming 252,761 international visitors in January whilst falling short of its targeted 305,687 projection for the month by 17%.
However, last month’s actual arrivals number marks a 21% increase compared to January 2024 and a 5.8% 
A fixed check-in time, long queues at the front desk, and constantly waiting for a room to be ready - these are three familiar major pain points that the majority of hotel guests have to grapple with!
Hotel check-in times might 
“Hoping for the best whilst being unprepared for the worst”
Here’s something in a different vein from me, along the lines of Health and Safety, rather than the usual Marketing, Customer Service or Automotive-related content that I tend to write about 
