Sri Lanka to remove law preventing women working the night shifts in restaurants
Where night work for women in restaurants has been condemned in the past, Sri Lanka’s cabinet of Ministers has recognized that some night work is now necessary due to operational challenges, including expansion of industries and economic opportunities. Consequently, it read more...
As I make the rounds conducting hospitality industry training, I sense that more and more hoteliers truly understand the difference between “guest service excellence” and “hospitality.” My regular readers may recall that this is a topic previously addressed here in 
Ciel Dubai isn’t just reaching new heights - it’s redefining luxury with panoramic design, vertical gardens, and sky-high experiences.
Dubai’s got some great architectural marvels. Like the Burj Khalifa, Museum of the Future and many more.
Now, there’s Ciel, the 365-meter tower coming up in 
Sri Lanka’s tourist arrivals increased 6.6 %, from the 187,810 arrivals it welcomed the same month a year ago, after a total 200,244 visitors came to the island in July 2025. Last month’s visitor total is a marginal improvement over 
In an ever-changing era of a hyper connected world, powered by electronic technologies and an explosion of new touchpoints and digital encounters, are businesses ready to serve customers throughout the guest journey, while having their best interests at heart? That’s 
In the hospitality industry, attention is often directed toward the guest-facing departments—front office, housekeeping, food and beverage, and guest services. These functions undoubtedly play a vital role in delivering memorable experiences. However, behind the seamless operations of any hotel lies 
Negative headlines often paint a dire picture, but it's important to remember that the hospitality industry has weathered many storms, from recessions to global financial crises. I've been around this industry my entire life, and I've seen firsthand the challenges 
One of the world’s “friendliest countries” is working on a plan to deal with the rising number of tourists. In 2024, Japan set a new tourism record as visitors from across the globe flocked to the island nation. However, the influx of a large number 
As per the Sri Lanka Tourism Development Authority (SLTDA), a total of 138,241 tourists arrived in the country in June 2025. This is an increase of 21.8% in comparison to the numbers that arrived in June, last year.
According to the June’25 data 
Marriott will soon be automating the process of assigning guest rooms. While replacing human tasks with AI doesn’t always sound like a customer centric move, maybe this is actually good news?
I first covered this topic a couple of weeks ago, 
Let’s talk PCI compliance. Yeah, I know—just saying it makes some people yawn. But here’s the truth: in the hotel biz, PCI compliance isn’t just an IT thing. It’s a guest integrity thing. It’s an asset protection thing. And it’s 
Many things have changed during the past few years in Sri Lanka - from the economic environment to regulations - but for hoteliers, the power of attracting and retaining loyal guests remains the same.
We are all aware that we now 
