Sri Lanka Tourism struggles despite gains
Tourism has become the fastest way to inject revenue into national economies. Hence, countries around the world are fiercely competing for international travellers amid a global economic slowdown. This battle for tourists now involves aggressive visa facilitation, streamlined travel measures, read more...
Convoluted standards get in the way of desired objectives
Not only do hotel leaders in the luxury and ultra-luxury segments of the lodging industry need to deliver the hospitality and service style that their real-world guests expect, but they also have 
If you could guess what customers want most from AI, what would you say?
If you answered “for it to be more human,” then you win the prize. (I mean, I basically gave it away in the title.)
It is a bit 
A transatlantic flight from Germany to New York City was forced to make an emergency landing in France when a 41-year-old physician with a severe shellfish allergy claims she was served a meal containing shrimp – even after making certain to notify the 
In the Harry Potter universe, the Cloak of Invisibility is a magical artifact that renders the wearer completely invisible. One of a kind, the Invisibility Cloak was handed down from generation to generation in Harry Potter's family, and in that cosmos, there's only 
Eliminate overused email templates to illustrate your seriousness in chasing business
When you ask sales leaders what’s most important about replying to inbound requests for proposal and inquiries, the majority will mention some version of “responding promptly”.
Perhaps this is as a result 
While the buzz of a well-run bar is what guests experience, true beverage control begins behind the scenes—in storerooms, receiving docks, and administrative offices. This is the domain of procedures, paperwork, and policies. It’s where bottles are tracked, costs are 
As per the Sri Lanka Tourism Development Authority (SLTDA), a total of 138,241 tourists arrived in the country in June 2025. This is an increase of 21.8% in comparison to the numbers that arrived in June, last year.
According to the June’25 data 
“Out of our (2029) target of 5 million tourists, we want to attract 2.5 high-end tourists spending US$ 500 as opposed to (tourists) spending US$ 180-200” - Ex-Chairman of Sri Lanka Tourism Promotion Bureau.
Whenever talk of enticing high spenders to Sri Lanka 
Facial recognition and a ‘journey pass’ stored on passengers’ phones are part of UN-backed plans to digitise air transport
The days of fumbling around for your boarding pass or frantically checking in for a flight on the way to the airport 
In an age when a customer’s unhappy experience with a company can go viral mere minutes after it occurred – and when customers regularly take to the Internet to publicize their great and not-so-great experiences – you understand the importance 
Nothing continues to aggravate me more and I encounter this nearly every day - at the supermarket, take-away counter, the bank or at a hotel, to name but a few businesses, small and large that deliver very little, if any 
