What a difference a war makes
War has a way of exposing vulnerabilities that arise from interconnection – Peter Goodman
The sight of Dubai’s Fairmont ‘The Palm’ hotel ablaze following an Iranian missile strike, during the fourth day of the war in the Middle East, was a stark reminder read more...
This is a continuation of ‘excerpts’ taken from the article written by Adam Skelton, (part 1), of which I wrote about last week, where a stewardess described how she learnt to differentiate between passengers who had real class and those 
“Noma is not a story of innovation. It is a story of a maniac who bred a culture of fear, abuse, and exploitation.” - Jason Ignacio White
A celebrity chef at a Michelin-starred restaurant dubbed the world’s best has quit after 
Howmuch? I am writing this column on Saturday night in my hotel in the Indonesian capital, Jakarta. News reports say that more Iranian missiles and drones have struck Abu Dhabi. This is relevant to me because I have a Sunday evening 
It is difficult to imagine fairy tales and leadership in the same sentence.
Real-life conflict is layered with complexity. Fairy tales, however, are not. The great thing about fairy tales is that kids of any age can jump right in and benefit from 
I recently read an article written by Adam Skelton where a stewardess described how she learnt to differentiate between passengers who had real class and those who just had no class (including the ones who carried a first-class ticket), through 
International ‘Women’s Day’ (IWD) was celebrated on 8th March 2026. The day marked a call to action for accelerating gender equality. But that acceleration is painfully slow, given that IWD has been around for over a hundred years. The sad 
Introduction to Customer Satisfaction Metrics
Customer satisfaction metrics are the backbone of any customer support strategy, serving as a quantifiable measure of the value that customers derive from a company's products or services. These metrics are not just numbers; they are a reflection 
The country welcomed 277,327 tourists in January, marking a 10% year-on-year (YoY) increase compared to the same period last year. The daily average arrivals in January 2026 consequently rose from the average daily 8,154 visitors in January 2025, to 8,946. 
Circa 2009; Late September. I’m the regional controller for five hotels. Sitting at my desk minding my own business, doing my own work when the phone rings.
It’s an old friend, one-time assistant, and now the regional controller based at a 
Did you know that 90% of what’s sold as “whisky” in India wouldn’t qualify as whisky in the US and Europe? Here’s why the distinction matters for every whisky drinker. India drinks more whisky than any other country. In fact, 
“I gravitate towards applicants who are in touch with ‘human elements’ including the ability to connect, be resilient, and determined rather than on educational pedigree.” David Solomon – CEO of Goldman Sachs
Would you hire an applicant with a virtually blank 
