Are we gearing ourselves to prepare the hospitality employee of the future?
The biggest challenges facing the hospitality industry and other businesses are economic uncertainty, supply chain issues, cyber-security, digital transformation, the war for talent, and increasing customer expectations. Lets delve into the last two mentioned, namely, the war for talent, and read more...
Across the industry, many so-called five-star hotels are now run by people who have never lived the standards they’re paid to uphold. They think a polished floor can substitute for taste and a checklist for service. The result looks expensive 
Customers judge an experience largely by how they felt at the most intense moment — good or bad — and at the end. But are CX leaders designing experiences for this cognitive bias?
A billing issue gets resolved. The refund is 
There are many things to consider when starting a new life abroad, but a recent analysis has found which destination is best for families.
There are many things to consider when relocating abroad, especially if you are moving as a family or planning 
Another year is soon to pass and another list of what-ifs, should-haves, could-haves, if-only, and a search to blame someone or something will come to pass. One can say, “We tried, it did not work.” But that is a false 
The front desk colleagues at your hotel are creating first impressions that set the tone for the entire guest’s stay every shift, every day, whereas in the past, first impressions were made by a voice reservations agent or during a 
Creating a financially engaged leadership team in your hotel is no different than creating a strong guest service culture or a team that has colleague and leader engagement as their mission. What you attend to grows, it’s that simple. What’s 
Starting October 15, 2025, the US will join Finland, Canada, Belarus, Austria, Denmark, Qatar, Poland, and more in Sri Lanka’s updated visa policy, which mandates all tourists to obtain their Electronic Travel Authorization (ETA) online before departure. This initiative also 
Sri Lanka received 198,235 tourist arrivals in August 2025. This figure represents a 20.4% increase compared to August 2024 and was adrift of the record 200,359 arrivals in August 2018 by a mere 1.06%. However, it fell short of the official monthly 
Shocking issues you need to know before booking your stay.
More than 10,000 hotels across Europe have united to file a massive lawsuit against Booking.com, one of the leading global online travel agencies.
The lawsuit, which spans across 30 countries, claims that 
Tourism remained the third largest source of foreign currency earnings between 2014 and 2019 and contributed to about 14 per cent of total foreign currency earnings during this period. In 2018, it contributed US$4.4 billion (5.6% to GDP) only to 
The state has placed clear-air turbulence in the same category as mid-air collisions and incursions on runways.
Singapore has become the first state to classify severe air turbulence as a major in-flight threat after two incidents involving its airliners last year 
