Don't upgrade only systems, upgrade your people too
In the dynamic landscape of the hospitality industry, one persistent challenge looms large: the revolving door of staff turnover, particularly pronounced within hotels. Whilst it might be fine for your guests to leave after a few days or weeks, you read more...
Fluffing pillows, changing sheets, wiping down windows and mopping / vacuuming floors - these might seem like fairly simple tasks, but factor in multiple rooms, collection and disposal of linens from laundry operations whilst balancing one’s bodily functions: and it 
Sri Lanka, often called Asia’s hidden treasure, is stepping into the global spotlight as one of the most sought-after destinations for travellers craving authenticity, adventure, and untouched natural beauty. Once overlooked in favour of more commercial Asian hotspots, the island 
The incident occurred on October 16, during flight UA1093, which was carrying 140 passengers and crew.
A United Airlines Boeing 737 MAX 8 flight travelling from Denver to Los Angeles was forced to make an emergency landing after its windshield cracked 
After entering our hotel room my wife shared a few observations with me on how our arrival was handled at the front desk and how it should have been done – given that it was a 5-star resort hotel in 
As a conference speaker and hotel trainer, I’m always interested whenever I see the title of an article, book, or blog post that has anything to do with guest service, hospitality, or customer service in general.
Over the years, I’ve noticed 
A toxic blend of self-importance and social blindness is creating a new class of traveler — from the check-in bully to the buffet hog.
What’s the worst thing you’ve seen someone do at a hotel? For Lynne Goldberg, it’s the check-in 
The total 165,193 tourist arrivals to Sri Lanka in October 2025 were a 21.5% rise compared to 135,907 in the same month last year and is a significant 7.8% rise over the pre-pandemic 153,123 arrivals of October 2018.
October’s arrivals fell 
Starting October 15, 2025, the US will join Finland, Canada, Belarus, Austria, Denmark, Qatar, Poland, and more in Sri Lanka’s updated visa policy, which mandates all tourists to obtain their Electronic Travel Authorization (ETA) online before departure. This initiative also 
How entrepreneur Charles Conconi ’92CC is driving more economically sustainable tourism on the South Asian Island.
When Charles Conconi ’92CC fell in love with Sri Lanka back in 2001, he fell hard. An international-development worker from Washington, DC, he visited the small 
A British Airways Airbus A380 training captain was caught repeatedly stealing food and drinks at the airline’s headquarters.
A British Airways (BA) training captain has been caught stealing food from the airline’s headquarters, Waterside, near London Heathrow Airport (LHR). Despite his senior role 
Earning airline miles requires dedication: Sure, you can earn them by flying regularly – but not everyone can afford to do that. I certainly cannot. I do fly occasionally with my wife but when holidaying overseas. But if one wants to 
