Branding Sri Lanka as a new tourist destination is underway according to the country’s Minister of Tourism. When it is rolled out (eventually), it has to be more than just a campaign. It presents an enormous opportunity to refresh tourism read more...
In addition to being arguably the most used word by younger generations as an adjective, adverb, and noun, the word “epic” is also the name of a new Orlando theme park, an International ski pass, the maker of popular video read more...
You know what your customers are thinking when your server walks up mid-bite and asks "How is everything?"
"Please go away."
That's it. That's the whole thought process.
Yet every restaurant in America trains their staff to interrupt meals with this meaningless question. read more...
December’s total 258,928 visitors enabled Sri Lanka to record its highest ever tourist arrivals – 2,362,521 in a single year, edging past the 2018 record of 2, 333,796 visitors. Year-on-year, it is also 15 % higher than the 2, 053,465 arrivals read more...
All year long, our small team reads, researches and tirelessly shares about everything that matters in hospitality, so that everyone can understand it in the simplest way possible. And thanks to your support and readership, we are motivated to do read more...
Recently, a reader and frequent hotel guest was exasperated that a hotel did not recognize his repeat stays, asking the forced and scripted question, “Have you stayed with us before?" each time he checked in. We turned to our Front read more...
A New Year dawns on us, with nary a day to go as this article gets published. So, let me take this opportunity to wish everyone a Happy, Healthy, Prosperous and Better Performing New Year 2026. That last item is read more...
Inthe annals of food, time is reflected in evolving trends, changing predilections and quite often, the obliteration of recipes once considered sacrosanct in different communities.
Sadly, there is often nothing to mark the end of a culinary era or the death read more...
212,906 tourist arrivals in November 2025 were 15.6% higher over that of the 184,158 visitors for the same month last year. It was also 8.9% above the number of tourists who arrived during November 2018.
Indian tourists made up 24.1 % read more...
Asking diners if they enjoyed their meal is standard practice for any restaurant hoping to understand in ‘real’ time, what guests thought of their dining experience. Pretty much every restaurant ie. every good restaurant has a ‘2-minutes / 2-bites / 2-sips’ check read more...
Ronan Harris who was the president of a company transformed his leadership approach after his father challenged him to replace impersonal thank-you emails with handwritten notes and face-to-face recognition.
That bit of advice came from his dad – not something he learnt read more...
Georges Kindynis found this reply to a hotel guest entirely unprofessional, and it genuinely concerned him how far the ‘people caring for people’ industry seemed to be drifting from the true meaning of hospitality. The letter read:
Hi,
Thank you for read more...
