Why do customers shout and scream?
The shouting that goes on in professional kitchens is with good reason and it’s an eye opener to see and hear the controlled, choreographed mix of anxiety and excitement that goes on in a busy hotel or restaurant kitchen.
In comparison, read more...
Travelers are leaving behind five-star hotels in favor of luxurious homestays and authentic experiences.
In 2024, the luxuries industry has seen a noticeable decline from the post-pandemic boom: inflation, political instability, and economic disruption mean that consumers are tightening their metaphorical 
Tourists flocked to see the “macaroni eaters” cram noodles into their mouths.
A hungry visitor strolling through the narrow streets of 19th-century Naples would have encountered a wealth of food options—some more tempting than others. Vendors hawked meats and cakes, women cooked 
December arrivals totaling 248,592 narrowly missed the projected target of 256,389 by 7,797 visitors. It is an 18.18% increase compared to the same period last year, and is slightly below the record 253,169 arrivals achieved in the same month in 
Too many hotels (and restaurants), high end ones included, have forgotten hospitality.
I remember this local semi-casual restaurant where I took my family very regularly from the time they opened. They collected our names, date of births and contact details from 
As a lodging industry training provider, we receive an extraordinarily high number of inquiries for guest service training specific to the topic areas of 'handling guest complaints' and 'service recovery.'
While it is always great to see interest in these topics, 
As 2025 rolls around, let’s all raise a glass towards it being a year for betterment - because, after all, don’t we want to be better? Don’t we desire improvement – and I don’t just mean higher sales figures, better 
Pamela Vetter deals with small airline seats like a lot of passengers: she pretends they don't exist.
"I have a fully charged phone, and I just watch a movie," says Vetter, the vice president of a networking organization in Los Angeles. 
Culture is the unseen hand that shapes organisational behavior, procedures’ and employee actions. It is often described as “the way we manage or do things around here,” but it is much more than that—it is the overall character or personality 
BrandyGood to know:Brandy is a spirit distilled from red wine. Fine brandies are aged for extra flavour in wooden casks. Hangover hell? Brandy contains high amounts of impurities.
Calories:Around 80 in every 35ml shot.
Pros:Because brandy is a distillation of red wine, 
Undoubtedly, there are several other hotel brands in the same city where your property is located - all aiming to win the same customers you are trying to reach. Competition in the hospitality industry is both fierce and continually changing. 
"The guest always remembers the host that treated them kindly" - Homer
The first impression I got from the host was hardly what a guest would expect from this purportedly high-caliber restaurant in the newest property portrayed as a ‘dream city’ 
