The customer is not always right
The “customer is always right,” mantra was introduced in 1909 by American Harry Gordon Selfridge after opening his department store in London. Selfridge was far ahead of his time. He understood that consumers didn’t just want goods - they wanted read more...
The next generation of hoteliers is hungry to learn from mentors
There’s no doubt that today’s hotel leaders have to be technophiles, embracing the ever-changing world of the business ecosystem and somehow managing to get all their API- connected tech to 
In part one of this article which was carried last week, we described examples of robots been used in hotels to greet and provide information to hotel guests, relieve housekeeping teams by carrying out repetitive tasks such as cleaning, sweeping, 
Whether you’re crossing continents for work or heading overseas on holiday, experts share their top tips to help you make the most of your next long-haul flight.
If you live in Australia, you know that long-haul flights come with the territory.
Whether 
In a 2013 Forbes article, entrepreneur and angel investor Amy Rees Anderson quoted an anonymous adage: “People will forget what you said. People will forget what you did. But people will never forget how you made them feel.” She went 
Hotel robots are transforming the hospitality industry. As these smart machines continue to evolve, there is no doubt that they will impact business processes and end-user experiences. This is why it is prudent for hotel management to understand the autonomous 
To anyone getting ready for a little Sunday sesh, you might want to read this…
About to head for a classy boozy brunch? Or for a cosy pub lunch with your pals?
Well it might interest you to know that there are ways you can 
A restaurant and its director have been ordered to pay more than £40,000 after a food poisoning outbreak saw 29 diners get infected with a strain of salmonella not seen before in the UK.
Palm by H20 Limited, in Coventry, was 
212,906 tourist arrivals in November 2025 were 15.6% higher over that of the 184,158 visitors for the same month last year. It was also 8.9% above the number of tourists who arrived during November 2018.
Indian tourists made up 24.1 % 
December’s total 258,928 visitors enabled Sri Lanka to record its highest ever tourist arrivals – 2,362,521 in a single year, edging past the 2018 record of 2, 333,796 visitors. Year-on-year, it is also 15 % higher than the 2, 053,465 arrivals 
Georges Kindynis found this reply to a hotel guest entirely unprofessional, and it genuinely concerned him how far the ‘people caring for people’ industry seemed to be drifting from the true meaning of hospitality. The letter read:
Hi,
Thank you for 
Rather than rolling over tracks, the train hangs from them. Passengers sit upright as the city flows past from below, creating an almost floating sensation.
At first glance, it looks like something out of a futuristic film: a train that hangs 
