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THIS WEEK

Boarding an airplane isn't efficient. Airlines like it that way

Airlines use slower boarding methods because they help sell perks like priority boarding and seat upgrades.   Saving time or making a few extra bucks? Southwest Airlines wasn't the first to do assigned seating, but it’s certainly the latest to remind passengers that the aviation industry prioritizes money read more...

LAST WEEK

Nurture the geese who lay the golden eggs

We’re all familiar with one of Aesop’s most famous fables: the old tale of the golden goose and its golden eggs. In short, there was a farmer who owned a goose unlike any other. This goose laid golden eggs. Every read more...

Mentoring the next-gen hospitality superstars

Lessons learned from my first hotel job still ring true   As I write my monthly article for CoStar today, I find myself back at the Marriott Griffin Gate Resort, in Lexington, Kentucky. This time as a guest at the place where read more...

MOST READ

The hotel lobby: A tale of two stories

“The lobbies are always the best-looking place in the hotel — you wish you could bring out a cot and sleep in them.” Andy Warhol   The lobby is often considered the "DNA" or nerve - centre of the hotel. Whilst serving read more...

A dehumanised experience

On a recent visit to the nearest branch of my bank to deposit some money into my savings account, a notice to customers, beside the PTM (personal teller machine), caught my attention.  It stated that the bank will levy a read more...

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