Money spent smarter is money well spent
When RevPar growth either stays flat or slows down, particularly where demand varies with significant value during the non-peak season or when there is volatility in the marketplace, the challenges posed to hoteliers, trigger a shift of the profitability levers read more...
Each month I get to travel the world and present 6 – 8 training workshops, many of which are for frontline staff: It is a career I have been blessed to have for nearly 30 years.
We talk about a lot 
Is this the correct way to leave your room?
How you should leave your hotel room when you check out?’ For most of us there’s a pretty simple answer to that – ‘however you want.’ Though, as many people have found out 
In September 2025, Sri Lanka welcomed a total of 158,971 visitors to the country, eclipsing the previous record of 149,087 set in September 2018 - the benchmark year of 2018 by 30.2%.
A substantial portion of the total arrivals - 31.3% 
A strong tourism economy isn’t built on headcounts; it’s built on impact. The question isn’t how many arrive and how much they spend, but how can we ensure the benefits flow widely through many areas of the country.
Tourism has always 
Just a few extra steps can help set your sales pitch apart, even if it's remote.
Increasingly, prospects that are planning weddings, meetings and events are foregoing traditional site tours and instead meeting virtually with hotel salespeople. Even those who do 
We all love a hotel stay, right? Soft sheets, cloud-like mattresses, fluffy towels, someone else cleaning your bathroom and making your bed - It’s a total escape from daily household drudgery.
But behind the scenes, there are huge teams of people 
It’s the south Asian island country that has long been a byword for serenity (at least when it comes to high-end tourism). From pristine beaches to ancient Buddhist sites, Sri Lanka’s unique charms have helped it draw some two million visitors a year 
In Part 1 of my article of the same title published last week, I mentioned that successful businesses leave a footprint that provides clues on why or how they thrive, and that, if one were to analyse the ingredients that 
If you manage any type of hospitality business currently you have likely experienced many challenges that you have never seen before. From supply issues to labor shortages, it is harder and harder to keep a restaurant, bar, hotel or entertainment 
Sri Lanka received 198,235 tourist arrivals in August 2025. This figure represents a 20.4% increase compared to August 2024 and was adrift of the record 200,359 arrivals in August 2018 by a mere 1.06%. However, it fell short of the official monthly 
The Paul Simon song “Slip Sliding Away” tells what can happen if we don't live deliberately. Where drifting is just existing, coasting along without purpose or direction. Even if we have a desire, dream or purpose, we spend most of 
