Ultimate Ambassadors
In travel and tourism, there are five A’s visitors to a tourist destination look for: attractions, accessibility, accommodations, activities and amenities. But these 5 A’s alone aren’t enough.
Regardless of why visitors have chosen your destination for their next trip, tourism experts agree read more...
My friend Benny told me about a local restaurant that serves a variety of Chinese dim sum dishes, but could benefit from a customer service education course. He went there with five friends for a business lunch and ordered widely from the 
Today's hotel and event salespeople work in completely different environments than most of their leaders experienced. Meeting and event booking sites have created a flood of leads, which can be overwhelming for those working in a sales role equipped and 
Automating food is unlike automating anything else. Food is fundamental to life – nourishing body and soul – so how it’s accessed, prepared and consumed can change societies fundamentally.
Automated kitchens aren’t sci-fi visions from “The Jetsons” or “Star Trek.” The 
From immemorial times to modern day, hospitality is enduring and in the ever-changing future - will continue to be so. Providing food and shelter to the traveler has been the bedrock of civilization. Of all the technological developments that have 
I never cease to be amazed by the number of organisations that believe a sign or two on a wall is sufficient to drive employees towards delivering great service or instilling the value of quality and dedication. Then there are 
One restaurant is suing another over who originated the globally loved curry in a case that has captured national attention.
Butter chicken, a rich tomato-based Indian curry that makes mouths water around the world, was invented by a man named Kundan 
The slowdown of travelers to Sri Lanka, observed in July and August continues to plummet with September 2024 recording a total 122,140 international visitors to the island. This figure was a mere 9.1% increase over the 111,938 arrivals that came in 
Off Premises Growth Academy senior partner Erie Dardick wrote something in the Catering Specialist that caught my eye. Whilst eating burritos in a certain grocery store, he looked up their website which listed catering as one of the services the 
I’ve been in the hotel industry for over 45 years. Many erstwhile colleagues whom I worked with have called it quits and quietly gone into retirement, I haven’t. Yes, I’ve eased my foot off the pedal but I’ve not taken 
The Hyderabad Consumer Forum has ordered Singapore Airlines to pay Rs 4.65 lakh for failing to check a family's Covid-19 vaccination certificates, causing them to be detained at Changi Airport. The family, from Banjara Hills, faced multiple issues, including flight 
Now that’s a big statement to put out there, but I’m very confident that I’m pretty close to 100% correct with my observations. The reason why I’m so sure is that I know most hoteliers are not financial people and 