A value proposition articulates the unique promise a hotel makes to its guests. It is not a slogan nor is it a positioning statement or a catch phrase. It’s more than that. It’s the ‘why’ and ‘how’ your hotel should read more...
What prompted the idea for the course?
The idea came from my frustration with traditional methods used to teach hospitality management. As a professor and industry professional, I saw the need to bridge the gap between theoretical knowledge and real-world skills. Internships and read more...
This week we’re zooming in on the Front Office—a hub of guest interaction and a critical checkpoint for revenue assurance.
Front desk controls are more than procedure—they’re your hotel’s first and last line of defense against errors, losses, and missed opportunities. read more...
Westin Hotels & Resorts is partnering with the celebrity’s lifestyle brand Goop on a video series that will give hotel guests insights on sleep quality and overall wellness.
Marriott International’s Westin Hotels & Resorts brand has partnered with Gwyneth Paltrow’s lifestyle brand read more...
Outsourcing has become a key strategy for many businesses seeking to streamline operations and cut costs. However, the pursuit of these benefits can often lead to a delicate balancing act between risk and reward in reputation management.
The company, from which read more...
Sri Lanka’s famed cultural triangle serves up a bevy of World Heritage ancient treasures in the heart of the island writes Mike Yardley
Sri Lanka has loomed large on my bucket-list for quite some time. I’ve just ventured to the teardrop-shaped read more...
You may recall that a few weeks back, I penned (OK, typed) an article about selecting the right vehicle for tourism purposes. In that article, I mentioned the fact that there are several types of engines available. Your vehicles fuel read more...
Civility is dead. Here's how to navigate the new normal in the sky.
On a recent flight from Dublin to Istanbul, I heard the unmistakable soundtrack to the kids' TV show Bob the Builder blasting through my noise-canceling earbuds.
That's funny, I thought. My read more...
Being ill, particularly when it involves having to go to a hospital to take medications for pain or anxiety, can make anyone confused. The hospital environment adds to the problem. Often perceived as cold and impersonal, traditional hospitals must reinvent themselves read more...
Sri Lanka attracted 240,217 international tourists in February 2025, reflecting a 10.2 % year-on-year (YoY) increase despite a 5% month-on-month (MoM) decline from the 252,761 arrivals recorded in January 2025. Last month’s total arrivals figure slots in as the 2nd read more...
Creating beautiful experiences for your customers is more than a purely physical attraction. To create experiences that work well for your business and for your customers, it is important to ensure that every element of them is choreographed to ensure read more...
Interesting title, isn’t it? Catches one’s attention doesn’t it? Almost like clickbait. Well, I chose it because it represents a callous and demeaning truth in Sri Lanka. What am I talking about? Simply, the way that many aspects of our read more...
