Service check back lines... the good, the bad and the boring
Asking diners if they enjoyed their meal is standard practice for any restaurant hoping to understand in ‘real’ time, what guests thought of their dining experience. Pretty much every restaurant ie. every good restaurant has a ‘2-minutes / 2-bites / 2-sips’ check read more...
Training should grow employees as humans
It seems more popular than ever, the word “vibe” has been part of contemporary vernacular for as long as I can remember. It’s a word I’ve often used in my hotel industry seminars, training articles 
Luxury in hospitality is being redefined. Wellness is no longer about a spa treatment or a gym. A large screen TV, a well stocked mini-bar and stunning views in a spacious room is all fantastic, but for many, the most important element of 
It's just the hackneyed example of an awful joke. Any time a comedian mentions airline food, you know exactly where it's going to go: airline food is bad. There's literally nothing else you can say about it: it's tasteless, and 
In the dynamic landscape of the hospitality industry, one persistent challenge looms large: the revolving door of staff turnover, particularly pronounced within hotels. Whilst it might be fine for your guests to leave after a few days or weeks, you 
Fluffing pillows, changing sheets, wiping down windows and mopping / vacuuming floors - these might seem like fairly simple tasks, but factor in multiple rooms, collection and disposal of linens from laundry operations whilst balancing one’s bodily functions: and it 
Sri Lanka, often called Asia’s hidden treasure, is stepping into the global spotlight as one of the most sought-after destinations for travellers craving authenticity, adventure, and untouched natural beauty. Once overlooked in favour of more commercial Asian hotspots, the island 
The incident occurred on October 16, during flight UA1093, which was carrying 140 passengers and crew.
A United Airlines Boeing 737 MAX 8 flight travelling from Denver to Los Angeles was forced to make an emergency landing after its windshield cracked 
Starting October 15, 2025, the US will join Finland, Canada, Belarus, Austria, Denmark, Qatar, Poland, and more in Sri Lanka’s updated visa policy, which mandates all tourists to obtain their Electronic Travel Authorization (ETA) online before departure. This initiative also 
How entrepreneur Charles Conconi ’92CC is driving more economically sustainable tourism on the South Asian Island.
When Charles Conconi ’92CC fell in love with Sri Lanka back in 2001, he fell hard. An international-development worker from Washington, DC, he visited the small 
The front desk colleagues at your hotel are creating first impressions that set the tone for the entire guest’s stay every shift, every day, whereas in the past, first impressions were made by a voice reservations agent or during a 
Are they?
Barbara Streisland's song "People who need people are the luckiest people in the world”, written by Bob Merrill, reflects a sentiment about the importance of human connection and relationships. Merrill, who passed away in 1998, if alive today, may 
