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THIS WEEK

The cloak of invisibility

In the Harry Potter universe, the Cloak of Invisibility is a magical artifact that renders the wearer completely invisible. One of a kind, the Invisibility Cloak was handed down from generation to generation in Harry Potter's family, and in that cosmos, there's only read more...

Personalized proposals promote more hotel sales

Eliminate overused email templates to illustrate your seriousness in chasing business   When you ask sales leaders what’s most important about replying to inbound requests for proposal and inquiries, the majority will mention some version of “responding promptly”.   Perhaps this is as a result read more...

Back-of-the-house beverage controls that matter most

While the buzz of a well-run bar is what guests experience, true beverage control begins behind the scenes—in storerooms, receiving docks, and administrative offices. This is the domain of procedures, paperwork, and policies. It’s where bottles are tracked, costs are read more...

LAST WEEK

Start training managers to do a better job at hiring

Job interviews are without question the most adored and widely used employee selection tool. Unlike Bob Dylan’s 1964 song “The Times They Are A-Changin”, they are fundamental to the hiring process even today. Many hiring people cling to their much-beloved read more...

It really does p....s me off sometimes

I’ve just seen several LinkedIn posts from hotels down south proudly sharing that they’ve taken their sales team away for a two day retreat to bounce around ideas and come up with strategies.   Now don’t get me wrong I’m not here read more...

MOST READ

Sri Lanka needs a tourism turbo charge

“To make tourism  grow or increase at a faster rate than usual or to make it much more effective?”   As the country grapples on growing the economy from where it was a couple of years ago, all the stats show tourism will play a leading role for that growth to read more...

Attracting the right traveler

“Out of our (2029) target of 5 million tourists, we want to attract 2.5 high-end tourists spending US$ 500 as opposed to (tourists) spending US$ 180-200” - Ex-Chairman of Sri Lanka Tourism Promotion Bureau.   Whenever talk of enticing high spenders to Sri Lanka read more...

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