Hotels using robots - Part 2
In part one of this article which was carried last week, we described examples of robots been used in hotels to greet and provide information to hotel guests, relieve housekeeping teams by carrying out repetitive tasks such as cleaning, sweeping, vacuuming, mopping, and scrubbing floors, corridors, lobbies, and public areas autonomously without supervision, during off-peak hours and to deliver in-room dining orders to guest rooms.
Where can we just use AI or the technology to take some of that very repetitive analytical work out and do most of the work for them … freeing up their time to spend it with our associates or our guests?” Here are some more examples of Robots being used in Hotels;-
Luggage Handling & Storage Robots: Luggage robots and automated storage systems manage guest bags securely and efficiently. They reduce manual lifting and free up valuable lobby space. Guests drop off bags at a kiosk, then the robot stores them in secure lockers using robotic arms. When guests return, they use a code to retrieve their luggage. This system saves space in busy urban hotels and frees staff from repetitive tasks, not least of all injuries that can occur from lifting heavy bags.
Security and Monitoring: Security robots patrol hotel lobbies, entrances, and outdoor areas. They monitor activity (especially unusual ones), record footage, and send alerts to security teams when needed. These robots improve coverage in large properties with busy public spaces and help human security staff focus on guest safety and incident response. These robots autonomously patrol on a schedule, detect anomalies like loitering or unauthorized access, and notify security personnel instantly. Some hotels use robots to extend monitoring coverage without adding night-shift security staff.
As waiters at restaurants: Hotel robots can even double as waiters. Some are affixed to a set of tracks, while others can move freely and safely around diners, avoiding obstacles in the restaurant. These service robots are capable of taking orders as well as delivering food from the kitchen to guests. Such methods can help hotel management reduce labor costs while still ensuring high customer satisfaction. They move safely around guests, carry multiple trays, and reduce long walking distances for staff. Hotels use them to maintain service speed during busy hours while allowing waiters to focus on guests, upselling, and table service.
As robots who do the cooking: There are robots that can cook meals for guests. From preparing eggs to order at breakfast, to frying and grilling, they follow exact cooking times and temperatures, improving food consistency and reducing burn risks for staff. Not only can such mechanisms be programmed to create highly complex dishes, but their levels of accuracy can accommodate specific tastes, such as gluten-free and low-calorie dishes. Furthermore, these methods can be useful if bulk meals need to be prepared in a timely fashion (such as when catering to the needs of a large in-house convention). Hotels, resorts and restaurants use robots to handle repetitive cooking tasks during high-demand periods, allowing chefs to focus on plating, customization, and quality control.
Robots are expected to become a normal part of hotel operations over the next decade. According to industry forecasts referenced by the International Federation of Robotics, service robots used in hotels are growing at strong double-digit rates as technology improves and costs fall. By 2036, a “robot-ready hotel” will treat robots like elevators or dishwashers. Mid-scale and large hotels are likely to operate small fleets of cleaning and delivery robots, coordinated by AI systems. Human teams will be leaner and more guest-focused, spending less time on repetitive tasks and more time on personalized service and problem-solving.
Source: External
|
|
|
|
