A hotel manager's prayer
Dear lord, help me become the type of manager my bosses would like me to be, especially when they think they know it all…which can be very frustrating to those of us who do.
Please give me the strength to tell them that ours is the business of hospitality. That we are in the business to render a service; that if done exceptionally well, will make people willing to pay a profit and revisit us, in recognition of what we have done for them.
Provide me that mysterious something which will enable me at all times to satisfactorily explain policies, rules, regulations and procedures to my staff even when they have never been explained to me. Forgive some of us in the flock when we often settle for the mediocre rather than pursue superior performance. Because we stumble… not in a stupor, but in ignorance - ignorance of the gospel on standards.
Help me to teach and to train the uninterested and near dimwitted without losing my patience and my temper. In your infinite wisdom, you have told me that the manager who flies into a rage always makes a bad landing. Convince my HR manager to hire correctly, as to do otherwise will lead to borrowing trouble where accumulating worry would be the interest I would perpetually pay.
Give me that special love for my fellow man which passeth all understanding so that I may lead the uncooperative, obstinate, grouchy no-good worker into the path of righteousness by my own example and my gentle persuading remonstrance, instead of busting him on the nose.
Help me to never give an order that I cannot undertake. Therefore teach me to smile…even if it kills me. Strengthen me so that the power of my example far exceeds the authority of my rank.
Lord, give me a restful night’s sleep each day. Protect my mind on the conscious, subconscious and unconscious levels while I sleep. Instill in my inner being tranquility and peace of mind that no longer will I wake up from my restless sleep in the middle of the night crying out - “ what has the boss got that I haven’t got?” or “ why did I get this nincompoop as my boss?”.
Make me a better leader of men and women, by helping me develop larger and better qualities of understanding, tolerance, sympathy, wisdom, perspective, calmness, composure, mind-reading, foresight, insight and second sight – even when customers are queuing up to leave.
Infuse me with the strength to be a diplomat, a democrat, an autocrat, an acrobat and a doormat. Allow me the opportunity to be outside, inside, offside, glorified, sanctified, crucified, cross-eyed, and, If I can no longer can be strong and silent… seek comfort in an asylum. Inspire me my lord, to battle my illusions…
Ilzaf Keefahs - writes on hospitality related matters that he is passionate about, and likes to share his views with hoteliers and customers alike.
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