The disconnect that remains mainly unspoken
The biggest unspoken disconnect in ‘phone trees’ is that companies design them to protect internal efficiency while treating the customer's time as a free, infinite resource.
Yesterday, I called a luxury hotel in Colombo to make an enquiry about a special read more...
(Read on to find out!)
My family and I recently stayed at the luxurious Curtain Bluff resort on the beautiful island of Antigua, West Indies. It was our second trip there in as many years, and it was just as memorable.
Yes, the beach is 
I love the unspoken rules around dining out; admittedly, even more so when they make me feel like I’m earning a gold star for good decorum. I like dressing up for the occasion; I like waiting obediently at the host 
Total arrivals in August were 191,704 compared to 196,845 in the same month last year, marking a 3.3% decline when compared to the same month, last year.
India continued to be the top source with 47,253 visitors, making up a quarter 
Once again, the conversation focuses on the uncontrolled and often illegal construction in tourist destinations. At what point does tourism activity turn from an ally of development into a threat? The dilemma is well-known, and the answer is neither simple 
A few weeks ago I was on an intake call with a potential coaching client. She is a Director of Rooms at a luxury property in the far east, mid-thirties, sharp and hungry for her next move. Director of Operations, 
Fromminibarcharges and paid Wi-Fi access to exorbitant parking rates and sneaky taxes, travellers often end up paying more for their hotel bill than expected.
But what would you do if your accommodation charged you extra based on how much water you used during 
Sri Lanka has begun discussions on the possible introduction of a passenger drone service, with Chinese autonomous aerial vehicle company EHang presenting its technology to government officials.
A special meeting was held at the Ministry of Ports and Civil Aviation with 
Sri Lanka recorded 196,845 tourist arrivals in July 2026, marking a slight 1.7% year-on-year contraction compared to the 200,244 arrivals during the same month last year.
According to official data released by the Sri Lanka Tourism Development Authority (SLTDA), this minor 
You’ll need more than your coffee maker for this Italian classic.
My favorite seasonal Starbucks order—a sugar cookie latte—starts with a double shot of espresso, as do many other specialty drinks like lattes and mochas. But other than the machine used 
Hint: It might not be as long as you think.
Enjoying a glass of wine with company, but the bottle isn’t empty at the end of the night? Unfortunately, once you uncork the bottle, most wines will only last a few days. Though 
Travelers with celiac disease and gluten intolerances often face challenges finding food they can enjoy - especially on cruises, where the on-ship buffets make up a bulk of the cruise price. But one company is changing that with the world's 
