Those who regularly stay in hotels probably face this same issue
It’s a top guest complaint but many hotels can’t or are reluctant to fix it.
Upon arrival one night at our resort hotel, during a three - night vacation with my wife and young son, we hopped from one bedroom to read more...


When we speak about the hotel chatbot, we seem to think of an unvarying product, however, chatbots are very versatile. There are different types of hotel chatbots on the market, designed to fit different types of organizations and needs. So,
A little liquor lends itself beautifully to cooking, as long as you aren’t driving after eating.
When a tot of alcohol is added to food, whether sweet or savoury, the flavours of the ingredient seems to shine. Whether it is sake
As Ryanair shortens its version by 40 seconds, we ask airline staff about the highs, lows and hilarity of the much-maligned safety demo
Michael O’Leary’s aviation empire has found its latest efficiency cut. Ryanair bosses have just deployed their characteristic ruthlessness, cutting
“A revolving door isn't a hiring problem. It's a retention problem wearing a hiring budget. The company that fills every seat isn't winning. The company nobody wants to leave, is.”
Simply said, there are two different kinds of employees. One: where
In this article, I would like to share 7 non-negotiables that I tried to never (ever) compromise on
Back to my roots. There’s something deeply moving and rejuvenating to go back to where it all started. My professional career began almost
The industry needs to take the issue of security much more seriously, including at luxury properties.
Last week, Travelodge boss Jo Boydell stepped down following widespread outrage at the company’s handling of a series of safety failures across the chain. In 2022, a
Nine Arch Bridge near Ella combines nine masonry arches with a railway setting that still shapes how the viaduct is read.
Nine Arch Bridge near Ella is a masonry railway viaduct on Sri Lanka’s hill-country line. Completed in 1921, it stands
Sri Lanka recorded 196,845 tourist arrivals in July 2026, marking a slight 1.7% year-on-year contraction compared to the 200,244 arrivals during the same month last year.
According to official data released by the Sri Lanka Tourism Development Authority (SLTDA), this minor
Hint: It might not be as long as you think.
Enjoying a glass of wine with company, but the bottle isn’t empty at the end of the night? Unfortunately, once you uncork the bottle, most wines will only last a few days. Though
Drink water before anything and take all the snacks
There are few things in this world less pleasant than flying. Sure, the airplane is a marvelous invention; humans get to hurl through space and time at 38,000 feet and traverse whole
In the past demographic segmentation was by age, occupation, nationality. Useful information no doubt, but traditional demographic segmentation wasn't enough to capture the nuances of a diverse guest base. Nowadays, what differentiates guests from each other is their association with risk, their 

