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THIS WEEK

Reimaging empty restaurants

Ever peered inside a closed restaurant during the day, thinking it looked a bit lonely?    Rather than let those stylish restaurants sit empty all morning, one enterprising coffee-shop-owner-to-be saw an opportunity to put that lonely space to use.     Founded by Kate Kaneko, read more...

LAST WEEK

Functioning purposefully

What is the difference between a glum looking doorman silently opening the door and a smiling doorman who warmly welcomes everyone with a ‘welcome to our hotel ‘or a ‘have a nice day’ greeting, whilst opening the door?  One might read more...

How high-maintenance guests become repeat customers

In working with travelers who have emotional health problems, I've connected with a number of people who I can only describe as high-maintenance. This personality type feels their needs are more important than others, can't be easily pleased, expect perfection read more...

It will happen again and again

OTAs now capture 55% of the global travel market, dominating online bookings (encompassing hotels, airlines, and packaged tours), compared with direct suppliers, worldwide.   Booking.com, a subsidiary of Booking Holdings, is a leading global online travel agency headquartered in Amsterdam. While precise, exclusive data read more...

MOST READ

Boarding an airplane isn't efficient. Airlines like it that way

Airlines use slower boarding methods because they help sell perks like priority boarding and seat upgrades.   Saving time or making a few extra bucks? Southwest Airlines wasn't the first to do assigned seating, but it’s certainly the latest to remind passengers that the aviation industry prioritizes money read more...

Nurture the geese who lay the golden eggs

We’re all familiar with one of Aesop’s most famous fables: the old tale of the golden goose and its golden eggs. In short, there was a farmer who owned a goose unlike any other. This goose laid golden eggs. Every read more...

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