Are you giving customers what they really want?
In my time I’ve trudged through several exhibitions, where the halls were filled with ovens, grills, blenders, coffee machines, gelato makers and so much more. Most of these events showcased front-of-house and back-of-house technologies and equipment, while hosting dedicated panels read more...
Memphis, 1933
How and when five ducks first appeared in the lobby of the Peabody Hotel is not entirely clear. The hotel itself will tell you it all begins in the late hours of the Tennessee duck hunting season, one night 
Someone recently asked me for advice on how to get a job promotion. I told him to be consistently exceptional at his current job. And also, to think, speak and act like he is already in the job he is striving for. 
Oktoberfest began on October 12, 1810, as a public wedding celebration for Crown Prince Ludwig of Bavaria (later King Louis I) and Princess Therese von Sachsen-Hildburghausen in Munich, Germany.
A year after the wedding celebrations of 1810, everyone was in agreement: 
Seasonal hotels face a fundamental business paradox: they must deliver their highest service levels precisely when workforce management becomes most challenging. Staffing shortages wield a profound impact on the hotel industry, extending ripple effects that resonate across operations, guest experiences, 
Have you ever looked at the pure white towels and bed sheets at hotels and thought how white became the hallmark of the hospitality industry worldwide? Is this just a matter of aesthetics, or is there a reason behind the 
Its CHRO says AI has made the hospitality gigs more competitive
Gen Zers are turning their tassels and sending out hundreds of applications hoping for their first break. Hospitality giant Hilton has seen a tidal wave of young candidate s flood 
Airline crew members who spend scores of nights in hotels share 6 safety tips for travelers
Before unpacking their bags, many flight attendants perform what they call a "hotel room autopsy," a quick, six-step safety check to make sure their rooms 
Almost 40 years ago now I was a busboy at a large and busy resort in the Canadian Rockies. I had transferred west a few months earlier from another hotel in the same chain where I had worked for two 
Where M stands for being in the moment, is meaningful and mindful.
Although mobile check-in and kiosks give guests more control over the arrival experience, there are still many guests, especially at boutique and full-service properties, who, value the personal welcome 
Sri Lanka welcomed 158,557 tourists in September, according to the latest data from the Sri Lanka Tourism Development Authority (SLTDA), registering a marginal 0.26% year-on-year (YoY) decline. The slight dip, while relatively small in percentage terms comes as the tourism 
“A revolving door isn't a hiring problem. It's a retention problem wearing a hiring budget. The company that fills every seat isn't winning. The company nobody wants to leave, is.”
Simply said, there are two different kinds of employees. One: where 
