Every visitor to your hotel carries a story
Shoppers visit the store or supermarket with one story: to purchase something. Customers stroll into a café or restaurant, with at most, three stories in mind: to quell their hunger, quench their thirst or meet someone over a meal or read more...
Stand out through humanification
Technification, defined as the application of technology-based systems to a specific industry, was first used in the 1930s according to the Oxford English Dictionary, but it feels more relevant than ever in today’s business world.
This is especially true 
A popular news headline seen early this month ran along the lines of the Government aiming at promoting electric vehicles within tourist zones in the country. While the statement was admittedly broad and a tad vague, the writing is on 
Cabin crew and ground staff were on board and several were injured and were receiving medical treatment, the airline said.
German airline Lufthansa said several employees were injured on Thursday after the nose gear of a Boeing jet collapsed while the 
Imagine dining out with your wife at a restaurant: -
Scenario one: After going through the menu, your wife orders a grilled salmon with a salad. You on the other hand, prefer to try out the roast chicken accompanied with French 
Customer complaints are a gift. Service operators should be thankful that their customers have given up their time to make them understand their dissatisfactions. However, some service operators may be offended by the complaints and attempt to respond with “good” 
An area in a hotel that arguably receives the least amount of love has got to be the carpark. Because let’s face it, this vehicular accommodation space is probably one of the more unglamorous parts of the hotel – unless 
A reflection from inside Sri Lanka’s wine trade and tourism scene...
Having been involved in the wine trade here for many years, I’ve seen how the Sri Lankan wine market has evolved and how certain well-intentioned tax policies can quietly work 
Sri Lanka welcomed 135,643 tourists in April 2026, marking a 22.32% year-on-year (YoY) decline, when compared to the 174,608 visitors who arrived to Sri Lanka in April 2025. It was even less than the 148,867 tourists who visited the island 
When the airline JetBlue had a series of customer breakdowns, the company CEO drew up a passengers’ bill of rights, a written communication if one may call it to smooth things up. The bill of rights he circulated to the 
Here’s what operation leaders can do about it
Although there are surely plenty of amazing hotel operations leaders and sales superstars to whom this article does not apply, based on my personal experiences when providing hotel sales process assessments, my sense 
In working with travelers who have emotional health problems, I've connected with a number of people who I can only describe as high-maintenance. This personality type feels their needs are more important than others, can't be easily pleased, expect perfection 
