Hospitality in action as a business strategy
The restaurant industry has become a massive business worldwide and yet to thrive in it is like treading a minefield. This can be explained by using a Porter’s 5-force analysis of the restaurant industry. Firstly, unlike most industries, entering the read more...
Circa 2009; Late September. I’m the regional controller for five hotels. Sitting at my desk minding my own business, doing my own work when the phone rings.
It’s an old friend, one-time assistant, and now the regional controller based at a 
On a recent trip with a friend, we shared a hotel room to save money. All we needed was two beds, a bathroom, and a good Wi-Fi connection.
It seemed like a great idea, until we settled into our room and quickly realised that the 
The country welcomed 277,327 tourists in January, marking a 10% year-on-year (YoY) increase compared to the same period last year. The daily average arrivals in January 2026 consequently rose from the average daily 8,154 visitors in January 2025, to 8,946. 
“I gravitate towards applicants who are in touch with ‘human elements’ including the ability to connect, be resilient, and determined rather than on educational pedigree.” David Solomon – CEO of Goldman Sachs
Would you hire an applicant with a virtually blank 
Dental floss. That’s all I wanted. Simple request, right? RIGHT?!
I recently stayed at a “high-end” resort, and was reminded of how important empowerment is. Your customers can gauge the caliber of your service culture by the responsiveness of the first person they bring 
When we think about hotel service, we most likely think about restaurants, in-room dining and housekeeping. But there’s another key area that requires, sorry demands top-notch service. It’s in the article title - Banquets. And this is where I feel 
Inflatable structures make up the first hotel on the moon
Galactic Resource Utilization (GRU) Space plans to build the dubbed first hotel on the moon using inflatable and stone-like buildings mixed with local soil. The team believes that space tourism will be the fastest way to start a 
December’s total 258,928 visitors enabled Sri Lanka to record its highest ever tourist arrivals – 2,362,521 in a single year, edging past the 2018 record of 2, 333,796 visitors. Year-on-year, it is also 15 % higher than the 2, 053,465 arrivals 
Georges Kindynis found this reply to a hotel guest entirely unprofessional, and it genuinely concerned him how far the ‘people caring for people’ industry seemed to be drifting from the true meaning of hospitality. The letter read:
Hi,
Thank you for 
Branding Sri Lanka as a new tourist destination is underway according to the country’s Minister of Tourism. When it is rolled out (eventually), it has to be more than just a campaign. It presents an enormous opportunity to refresh tourism 
All year long, our small team reads, researches and tirelessly shares about everything that matters in hospitality, so that everyone can understand it in the simplest way possible. And thanks to your support and readership, we are motivated to do 