What Does Pouring from an Empty Cup Mean?
Pouring from an empty cup is where a person gives from a place of deficiency, sometimes called burnout. What it means is that you are running on fumes all the time, and the read more...
Ask most restaurant owners why they lose employees and the answer is almost always the same: money. Someone offered them more. The new place down the street is paying a dollar more an hour. They couldn't make it work financially.
Compensation read more...
In the good old days, not any Tom, Dick or Harry could open a hotel. But times have changed. With a surge of alternative accommodation types such as serviced apartments and Airbnb, the competition for hotels has grown exponentially in read more...
It goes without saying that all types of alcohol are not created equal, especially when it comes to serving size and strength. So, it can sometimes be difficult to make comparisons across different types. So, when you ask how many read more...
Sri Lanka’s tourism sector is already counting losses for March and April, while losses are also expected in May. According to the CEO of Antyra Solutions, we are seeing a 16% to 38% drop in tourism demand as measured through read more...
Ever peered inside a closed restaurant during the day, thinking it looked a bit lonely?
Rather than let those stylish restaurants sit empty all morning, one enterprising coffee-shop-owner-to-be saw an opportunity to put that lonely space to use.
Founded by Kate Kaneko, read more...
When a guest enters your lobby, chances are they are about to have their first human interaction with your hotel’s individual “brand.” How ready is your front desk to deliver?
In the past, most guests called to book by voice and read more...
As many as 1,700 passengers were held on board a cruise ship in southwest France, after dozens of cases of possible gastroenteritis on board.
The ship, named Ambition, was scheduled to sail around France and Spain after picking up passengers from read more...
Airlines use slower boarding methods because they help sell perks like priority boarding and seat upgrades.
Saving time or making a few extra bucks? Southwest Airlines wasn't the first to do assigned seating, but it’s certainly the latest to remind passengers that the aviation industry prioritizes money read more...
Sri Lanka welcomed 135,643 tourists in April 2026, marking a 22.32% year-on-year (YoY) decline, when compared to the 174,608 visitors who arrived to Sri Lanka in April 2025. It was even less than the 148,867 tourists who visited the island read more...
March has been a punishing month for the travel industry - one set in motion on February 28, when the Iran war triggered disruptions not seen at this scale since the pandemic. Sri Lanka, like several other countries is feeling read more...
Here’s what operation leaders can do about it
Although there are surely plenty of amazing hotel operations leaders and sales superstars to whom this article does not apply, based on my personal experiences when providing hotel sales process assessments, my sense read more...
