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THIS WEEK

Hidden costs most hotels miss

The hotel industry has built sophisticated tools for measuring top-line performance. The gap is connecting that revenue to profit: knowing not just what came in, but what it cost to get it.   Here is something virtually all hotel technology doesn’t reveal: read more...

Culture is overrated

Few words have become more popular in the restaurant industry than CULTURE.   Attend a conference, listen to a keynote speaker, scroll through LinkedIn, or sit in on an industry panel and you'll hear the same message repeated over and over again.   Build read more...

Scotch or bourbon?

Which should you buy next?   Scotch and bourbon are two of the biggest names in whisky (or whiskey), but they can feel surprisingly confusing when you are choosing a bottle. One comes from Scotland, the other from the United States, but the read more...

LAST WEEK

Fire safety begins where awareness lives

Emergencies are unpredictable. Fires, floods, medical events, violence — they don’t give warnings. But your response can still be predictable: fast, effective, life-saving. That only happens if you drill and stop treating emergency preparedness as a box to tick and read more...

The job that wasn't

Last Sunday afternoon, an email landed in my inbox that just about made me sit up straight.   A recruiter — a real, named CEO of a real recruiting firm — was reaching out personally. She'd done her "market mapping," and my read more...

Women entrepreneurs in tourism

We examine how women’s roles are changing in tourism – and celebrate those who are working towards equality in the industry.   “In my graduation speech I got emotional. I was from Peshawar, but was one of the few who could stand read more...

MOST READ

The silo mentality within hotel departments

I am normally a book-direct person – particularly for local hotel stays. Making a direct booking with hotels provides a flexibility to make amendments or specific room requests whilst talking to a live person. Additionally, many hotels offer perks like read more...

You can't pour from an empty cup

What Does Pouring from an Empty Cup Mean?   Pouring from an empty cup is where a person gives from a place of deficiency, sometimes called burnout.  What it means is that you are running on fumes all the time, and the read more...

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