The oft forgotten hotel employee
Valet operations frame the guest journey at two of its most time-sensitive moment; arrival and departure. Even before being welcomed by the hotel doorman, the valet is the first person certain guests encounter. Hence, they outline the initial opinion as read more...
In July, 2022, Elisa and her friend, Molly, spent 4 days at the W Hotel in the desert. By all accounts, their stay was fabulous. At check-out, they reviewed the bill and everything looked fine.
Two weeks later, though, Molly found 
I am normally a book-direct person – particularly for local hotel stays. Making a direct booking with hotels provides a flexibility to make amendments or specific room requests whilst talking to a live person. Additionally, many hotels offer perks like 
For decades, the internet seemed to signal the end for travel agents. And the industry did take a big hit, with the number of US agents dropping nearly 50% between 2000 and 2012.
But all these years later, and despite the rise of 
What Does Pouring from an Empty Cup Mean?
Pouring from an empty cup is where a person gives from a place of deficiency, sometimes called burnout. What it means is that you are running on fumes all the time, and the 
Ask most restaurant owners why they lose employees and the answer is almost always the same: money. Someone offered them more. The new place down the street is paying a dollar more an hour. They couldn't make it work financially.
Compensation 
In the good old days, not any Tom, Dick or Harry could open a hotel. But times have changed. With a surge of alternative accommodation types such as serviced apartments and Airbnb, the competition for hotels has grown exponentially in 
It goes without saying that all types of alcohol are not created equal, especially when it comes to serving size and strength. So, it can sometimes be difficult to make comparisons across different types. So, when you ask how many 
Sri Lanka welcomed 135,643 tourists in April 2026, marking a 22.32% year-on-year (YoY) decline, when compared to the 174,608 visitors who arrived to Sri Lanka in April 2025. It was even less than the 148,867 tourists who visited the island 
Here’s what operation leaders can do about it
Although there are surely plenty of amazing hotel operations leaders and sales superstars to whom this article does not apply, based on my personal experiences when providing hotel sales process assessments, my sense 
When the airline JetBlue had a series of customer breakdowns, the company CEO drew up a passengers’ bill of rights, a written communication if one may call it to smooth things up. The bill of rights he circulated to the 
For now at least…
Having covered the hotel industry for years now, I've heard multiple times from executives in interviews and on conference panels some variation of "A robot can't clean a hotel room.”
It evolved to "A robot can't change sheets" 
