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THIS WEEK

Fire safety begins where awareness lives

Emergencies are unpredictable. Fires, floods, medical events, violence — they don’t give warnings. But your response can still be predictable: fast, effective, life-saving. That only happens if you drill and stop treating emergency preparedness as a box to tick and read more...

The job that wasn't

Last Sunday afternoon, an email landed in my inbox that just about made me sit up straight.   A recruiter — a real, named CEO of a real recruiting firm — was reaching out personally. She'd done her "market mapping," and my read more...

Women entrepreneurs in tourism

We examine how women’s roles are changing in tourism – and celebrate those who are working towards equality in the industry.   “In my graduation speech I got emotional. I was from Peshawar, but was one of the few who could stand read more...

LAST WEEK

Stop calling labour your biggest expense

How many times have you said...?   "Labor is killing us."   Honestly, you may very well be right.   Labor costs have increased dramatically over the last several years. Recruiting remains difficult. Retention is harder than most operators would like to admit. And every payroll read more...

MOST READ

You can't pour from an empty cup

What Does Pouring from an Empty Cup Mean?   Pouring from an empty cup is where a person gives from a place of deficiency, sometimes called burnout.  What it means is that you are running on fumes all the time, and the read more...

The silo mentality within hotel departments

I am normally a book-direct person – particularly for local hotel stays. Making a direct booking with hotels provides a flexibility to make amendments or specific room requests whilst talking to a live person. Additionally, many hotels offer perks like read more...

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