True loyalty is not about points; it is about recognition
“The era of easy growth is over. Performance now depends on a hotel’s ability to actively shape demand rather than passively receiving it.”
For decades, the hotel industry has measured guest value solely based on room stays. If a guest didn’t read more...
How many times have you said...?
"Labor is killing us."
Honestly, you may very well be right.
Labor costs have increased dramatically over the last several years. Recruiting remains difficult. Retention is harder than most operators would like to admit. And every payroll 
If you have any interest in craft beer, chances are you've run into more than your fair share of IPAs. They're the best-selling style in the craft beer market. But IPA is just one of many types of beer to explore. That 
There's no doubt about it: Thailand is a bit of a star among the retirement crowd these days. The estimation is that there are currently around 10,000 American retirees living it up between the Buddhist stupas and palm-fringed beaches of 
Shoppers visit the store or supermarket with one story: to purchase something. Customers stroll into a café or restaurant, with at most, three stories in mind: to quell their hunger, quench their thirst or meet someone over a meal or 
Stand out through humanification
Technification, defined as the application of technology-based systems to a specific industry, was first used in the 1930s according to the Oxford English Dictionary, but it feels more relevant than ever in today’s business world.
This is especially true 
A popular news headline seen early this month ran along the lines of the Government aiming at promoting electric vehicles within tourist zones in the country. While the statement was admittedly broad and a tad vague, the writing is on 
Cabin crew and ground staff were on board and several were injured and were receiving medical treatment, the airline said.
German airline Lufthansa said several employees were injured on Thursday after the nose gear of a Boeing jet collapsed while the 
A reflection from inside Sri Lanka’s wine trade and tourism scene...
Having been involved in the wine trade here for many years, I’ve seen how the Sri Lankan wine market has evolved and how certain well-intentioned tax policies can quietly work 
It goes without saying that all types of alcohol are not created equal, especially when it comes to serving size and strength. So, it can sometimes be difficult to make comparisons across different types. So, when you ask how many 
In working with travelers who have emotional health problems, I've connected with a number of people who I can only describe as high-maintenance. This personality type feels their needs are more important than others, can't be easily pleased, expect perfection 
What Does Pouring from an Empty Cup Mean?
Pouring from an empty cup is where a person gives from a place of deficiency, sometimes called burnout. What it means is that you are running on fumes all the time, and the 
