Professionals in hospitality, package yourself to stand out for the right reasons
In our industry, our guests want to feel good. They want to be recognised and genuinely welcomed. Unlike in the past, the hospitality industry is no longer about simply selling rooms, food and beverages and itineries…it’s about selling experiences, attentiveness read more...
Hotel employees should master nonverbal communication in guest interactions
Typically, the word “vibes” is used unseriously to refer to intangible, possibly imaginary aspects of non-verbal interpersonal communication. However, research conducted by the HeartMath Institute lends credence to the concept that a 
If you hold yourself to high expectations, you already know that a bare-minimum mentality is your enemy. Doing just enough is your rival. Merely complying with requests is your nemesis.
High expectations demand that you do more, reach higher and go 
Boarding an airplane in the early days of commercial air travel was no different than hopping on a train or bus. Passengers walked right up to the plane with their ticket—there was no need for bag checks or even an 
The Sri Lankan government wants international visitors’ numbers to surpass last year’s 2,362,521 tourist arrivals by 637,479 this year – meaning, a total three million arrivals in 2026.
The goal is to then grow those arrivals to 4 million by 2030 
You’ll need more than your coffee maker for this Italian classic.
My favorite seasonal Starbucks order—a sugar cookie latte—starts with a double shot of espresso, as do many other specialty drinks like lattes and mochas. But other than the machine used 
What centuries of restaurants have taught us about the power of the Glow, plus the 4 rules I always come back to
Have you ever been to a good restaurant and wanted to take the lamp on your table with you 
Travelers with celiac disease and gluten intolerances often face challenges finding food they can enjoy - especially on cruises, where the on-ship buffets make up a bulk of the cruise price. But one company is changing that with the world's 
A reflection from inside Sri Lanka’s wine trade and tourism scene...
Having been involved in the wine trade here for many years, I’ve seen how the Sri Lankan wine market has evolved and how certain well-intentioned tax policies can quietly work 
When I decided to follow a career in hoteliering, I knew it was a 24 - hour business. Unlike most other industries, the doors stay open to visitors 7- days of the week, 365 - days of the year, and 
Two years after severe turbulence left one passenger dead and dozens injured on a Singapore Airlines (SIA) flight, investigators have released their final report, addressing key questions about what caused the disaster. Flight SQ321, travelling from London to Singapore, was diverted 
Sri Lanka welcomed 145,745 international tourists in May 2026, marking a 9.7% growth compared to May 2025. A late-month surge pushed total arrivals for the first five months of the year to total 1,022,022 tourist arrivals, according to the Sri 
