Culture fit and character is much harder to hire than experience, skills or education
“I gravitate towards applicants who are in touch with ‘human elements’ including the ability to connect, be resilient, and determined rather than on educational pedigree.” David Solomon – CEO of Goldman Sachs
Would you hire an applicant with a virtually blank read more...
Dental floss. That’s all I wanted. Simple request, right? RIGHT?!
I recently stayed at a “high-end” resort, and was reminded of how important empowerment is. Your customers can gauge the caliber of your service culture by the responsiveness of the first person they bring 
When we think about hotel service, we most likely think about restaurants, in-room dining and housekeeping. But there’s another key area that requires, sorry demands top-notch service. It’s in the article title - Banquets. And this is where I feel 
Inflatable structures make up the first hotel on the moon
Galactic Resource Utilization (GRU) Space plans to build the dubbed first hotel on the moon using inflatable and stone-like buildings mixed with local soil. The team believes that space tourism will be the fastest way to start a 
The “customer is always right,” mantra was introduced in 1909 by American Harry Gordon Selfridge after opening his department store in London. Selfridge was far ahead of his time. He understood that consumers didn’t just want goods - they wanted 
The next generation of hoteliers is hungry to learn from mentors
There’s no doubt that today’s hotel leaders have to be technophiles, embracing the ever-changing world of the business ecosystem and somehow managing to get all their API- connected tech to 
In part one of this article which was carried last week, we described examples of robots been used in hotels to greet and provide information to hotel guests, relieve housekeeping teams by carrying out repetitive tasks such as cleaning, sweeping, 
Whether you’re crossing continents for work or heading overseas on holiday, experts share their top tips to help you make the most of your next long-haul flight.
If you live in Australia, you know that long-haul flights come with the territory.
Whether 
December’s total 258,928 visitors enabled Sri Lanka to record its highest ever tourist arrivals – 2,362,521 in a single year, edging past the 2018 record of 2, 333,796 visitors. Year-on-year, it is also 15 % higher than the 2, 053,465 arrivals 
Georges Kindynis found this reply to a hotel guest entirely unprofessional, and it genuinely concerned him how far the ‘people caring for people’ industry seemed to be drifting from the true meaning of hospitality. The letter read:
Hi,
Thank you for 
Branding Sri Lanka as a new tourist destination is underway according to the country’s Minister of Tourism. When it is rolled out (eventually), it has to be more than just a campaign. It presents an enormous opportunity to refresh tourism 
Understanding why hotels follow these timings helps travellers set realistic expectations and enjoy a seamless stay without unnecessary stress.
If you've ever arrived at a hotel early and been told your room isn't ready, you're experiencing a well-established hospitality routine. These 