Retention and acquisition both deserve attention and intention
More, more, more – acquire more new customers and move on to continuously acquire some more new customers. This sentiment around new customer acquisition encompasses virtually every industry. But what if we shifted the underlying idea here? What if we read more...
For now at least…
Having covered the hotel industry for years now, I've heard multiple times from executives in interviews and on conference panels some variation of "A robot can't clean a hotel room.”
It evolved to "A robot can't change sheets" 
Wellness is becoming more than yoga or going to the spa and meditation. It’s becoming a sensory experience wrapped around the guest journey within the hotel, on the basis that the more senses involved, the more memorable and beneficial the 
The USS Abraham Lincoln serves 18,000+ meals daily to 5,000 sailors. With a $2M monthly budget, the crew eats 2,500 lbs of chicken and 20,000 coffee cups. Cargo lifts move tons of food from deep decks to 24/7 galleys to 
In the theater world, there’s a saying that no one leaves a show humming the scenery. While it’s true that great performances usually take precedence over set design, the latter can still have a profound impact on an audience’s imagination 
Your ADR has feelings. The market doesn’t.
Revenue management expert argues hotels should price based on market willingness to pay rather than internal costs or ego, using probability-weighted demand analysis.
You want to change your commercial outcome? You need to change the 
It’s huge, ridiculous, crowded, impressive, annoying and completely committed to excess.
The world’s largest hotel has over 7,000 rooms, and it’s hard to wrap your head around that until you see it in person.
Malaysia’s First World Hotel in the Genting Highlands holds 
U.S. airlines this week raised their checked baggage fees to levels that would have seemed like a parody just a few years ago. The industry’s latest excuse for these hikes is the rising cost of jet fuel following the outbreak 
According to Sri Lanka Tourism Development Authority (SLTDA), this marks the highest number of tourists to visit the country in a single calendar month in Sri Lanka’s history.
The highest number of tourist arrivals in a single day occurred on February 
Airlines use slower boarding methods because they help sell perks like priority boarding and seat upgrades.
Saving time or making a few extra bucks? Southwest Airlines wasn't the first to do assigned seating, but it’s certainly the latest to remind passengers that the aviation industry prioritizes money 
Chris Kempczinski meant to celebrate the new flagship Big Arch, but became a case study in what happens when leaders stop using what they sell
It started so well. Last month, McDonald’s CEO Chris Kempczinski posted a video of his first chance to 
War has a way of exposing vulnerabilities that arise from interconnection – Peter Goodman
The sight of Dubai’s Fairmont ‘The Palm’ hotel ablaze following an Iranian missile strike, during the fourth day of the war in the Middle East, was a stark reminder 
