Chasing loyalty
The restaurant industry has spent years optimizing for acquisition. But many ignore what happens after that first visit. Whilst most restaurant operators centre their marketing attention on driving new customers’ footfall, they neglect turning them into loyal repeat visitors once read more...
It requires a very specific type of person who sees the best in others, and acts on it…consistently. That takes tremendous amounts of energy, perseverance, forgiveness, faith, and (gasp) stubbornness.
Wait. What? Stubbornness? Yes, stubbornness.
As a leader of a high-performing team, 
From imposter to leader: Mastering the hotel budget
I remember my first budget review meeting like it was yesterday. I was young, invited into the room where the corporate team picked apart the hotel's annual budget, and I was certain that 
Asking for a review is not inherently unethical, but the method determines its propriety.
In the hospitality industry, guest reviews are more than just feedback—they are a powerful tool for improving service quality, building reputation, and boosting online visibility. But pressuring 
In terms of the product, the lobby in most luxury hotels is designed with intention; where no sooner you enter it, the air feels cool and different, and yet a warm feeling radiates from the walls and the ceiling. The 
Communication in a Hotel is as important as blood is for your body. Just like your physical body, when blood stops moving through your body - when Communication stops moving through your Hotel - bad things will happen....
Communication can allow trust, 
“For thousands of years, humans have taken a masochistic pleasure from adding chilli to their food”
Burning…tingling…flaming…these are all terms that could be used to describe your typical Sri Lankan food served in most eateries nowadays. When we relocate to Western-culture 
More than a century after the RMS Titanic sank on April 15, 1912, one of the most fascinating glimpses into life aboard the world’s most famous ocean liner comes not from its grand staircase or luxurious cabins, but from its 
Sri Lanka recorded 124,551 tourist arrivals in June 2026, marking a 9.90% decline compared to the 138,241 visitors recorded in the same-month of the previous year.
India continued to be the top source with 43,423 visitors, making up 35 percent of 
Emergencies are unpredictable. Fires, floods, medical events, violence — they don’t give warnings. But your response can still be predictable: fast, effective, life-saving. That only happens if you drill and stop treating emergency preparedness as a box to tick and 
Sri Lanka recorded 196,845 tourist arrivals in July 2026, marking a slight 1.7% year-on-year contraction compared to the 200,244 arrivals during the same month last year.
According to official data released by the Sri Lanka Tourism Development Authority (SLTDA), this minor 
You’ll need more than your coffee maker for this Italian classic.
My favorite seasonal Starbucks order—a sugar cookie latte—starts with a double shot of espresso, as do many other specialty drinks like lattes and mochas. But other than the machine used 
