On a recent visit to the nearest branch of my bank to deposit some money into my savings account, a notice to customers, beside the PTM (personal teller machine), caught my attention. It stated that the bank will levy a read more...
Those in the field of logistics refer to 'the last mile' as the crucial, final leg of the supply chain, where goods are moved to the buyer’s doorstep. In the accommodations industry, 'the last mile' is often a direct inquiry phone read more...
One man can make a difference. That is the premise of one of my favourite TV shows, 1982’s Knight Rider. It aired in Sri Lanka in the late Nineties, on ITN, Fridays, 8pm if I recall. I vividly remember running read more...
A chef whose Michelin two-star restaurant in Wales was given a one-star hygiene rating has claimed the inspection regime is “prehistoric” as it emerged officers raised concerns about dead flies and the potential for cross-contamination.
Gareth Ward said the inspectors did not understand read more...
At any given moment, the conversation is dominated by tourist arrival numbers where optimism rises (and falls), with headlines screaming “All-time high of 277,327 visitors in January 2026”, “Sri Lanka welcomes 124,460 tourist arrivals in first 12 days of February 2026” and so read more...
You have approved every request for new sales automation systems, because salespeople report being overwhelmed with inbound leads. Now RFPs are responded to promptly, just like all those hotel technology salespeople said was the number one way to close more read more...
To commemorate the 10th anniversary of ‘Hospitality Sri Lanka’, we ran a narrative (Part 1), last week, capturing the essence of our journey - from how an idea evolved to where we are now: essentially, it traced the behind-the-scenes journey read more...
An izakaya in Tokyo has been met with controversy for introducing a ‘soft ban’ on customers aged 40 or over – but is this the start of a new nightlife trend?
Most of us remember anxiously awaiting the birthday when we’d read more...
To anyone getting ready for a little Sunday sesh, you might want to read this…
About to head for a classy boozy brunch? Or for a cosy pub lunch with your pals?
Well it might interest you to know that there are ways you can read more...
The country welcomed 277,327 tourists in January, marking a 10% year-on-year (YoY) increase compared to the same period last year. The daily average arrivals in January 2026 consequently rose from the average daily 8,154 visitors in January 2025, to 8,946. read more...
Circa 2009; Late September. I’m the regional controller for five hotels. Sitting at my desk minding my own business, doing my own work when the phone rings.
It’s an old friend, one-time assistant, and now the regional controller based at a read more...
This 5- star hotel was one of the competitive set we mystery shopped on behalf of a client, a long-time ago, and it had a number of issues that we see recurring in most star-class establishments (and lessons for others) read more...
