Choreographing the total experience beyond the plate
In the theater world, there’s a saying that no one leaves a show humming the scenery. While it’s true that great performances usually take precedence over set design, the latter can still have a profound impact on an audience’s imagination read more...
Your ADR has feelings. The market doesn’t.
Revenue management expert argues hotels should price based on market willingness to pay rather than internal costs or ego, using probability-weighted demand analysis.
You want to change your commercial outcome? You need to change the 
It’s huge, ridiculous, crowded, impressive, annoying and completely committed to excess.
The world’s largest hotel has over 7,000 rooms, and it’s hard to wrap your head around that until you see it in person.
Malaysia’s First World Hotel in the Genting Highlands holds 
U.S. airlines this week raised their checked baggage fees to levels that would have seemed like a parody just a few years ago. The industry’s latest excuse for these hikes is the rising cost of jet fuel following the outbreak 
In the year prior to when the pandemic broke out, the global Travel and Tourism (T&T) sector, according to the World Travel & Tourism Council, grew by 3.9% to generate a record $8.8 trillion and 319 million jobs to the 
Cash is King. That’s an old expression but it’s also one that still rings true today. Everyone likes cash even if we don’t carry so much with us personally anymore. It’s important to recognize that some people will help themselves 
You probably can put together a lot of three-word phrases you would rather not hear from your customers, like, "Lower your prices," or "I want a refund" (I fudged a little on that one). But those aren't the three words 
An hotelier’s duty of reasonable care has already been established. The following incidents show how deficiencies in reasonable care can result in guest injury and consequent liability for negligence.
Case No. 1
At a limited-service property flagged by a major franchisor, motel 
According to Sri Lanka Tourism Development Authority (SLTDA), this marks the highest number of tourists to visit the country in a single calendar month in Sri Lanka’s history.
The highest number of tourist arrivals in a single day occurred on February 
On a recent visit to the nearest branch of my bank to deposit some money into my savings account, a notice to customers, beside the PTM (personal teller machine), caught my attention. It stated that the bank will levy a 
Those in the field of logistics refer to 'the last mile' as the crucial, final leg of the supply chain, where goods are moved to the buyer’s doorstep. In the accommodations industry, 'the last mile' is often a direct inquiry phone 
Airlines use slower boarding methods because they help sell perks like priority boarding and seat upgrades.
Saving time or making a few extra bucks? Southwest Airlines wasn't the first to do assigned seating, but it’s certainly the latest to remind passengers that the aviation industry prioritizes money 
