Not all guests behind that click are the same
In the past demographic segmentation was by age, occupation, nationality. Useful information no doubt, but traditional demographic segmentation wasn't enough to capture the nuances of a diverse guest base. Nowadays, what differentiates guests from each other is their association with risk, their read more...
Hint: It might not be as long as you think.
Enjoying a glass of wine with company, but the bottle isn’t empty at the end of the night? Unfortunately, once you uncork the bottle, most wines will only last a few days. Though 
Dogs are living the suite life at luxury hotels
Until recently, traveling as a pet owner meant you was either scrambling to find boarding and feeling guilty about leaving the little guy, or taking them along and staying at whichever hotel 
Drink water before anything and take all the snacks
There are few things in this world less pleasant than flying. Sure, the airplane is a marvelous invention; humans get to hurl through space and time at 38,000 feet and traverse whole 
In our industry, our guests want to feel good. They want to be recognised and genuinely welcomed. Unlike in the past, the hospitality industry is no longer about simply selling rooms, food and beverages and itineries…it’s about selling experiences, attentiveness 
Hotel employees should master nonverbal communication in guest interactions
Typically, the word “vibes” is used unseriously to refer to intangible, possibly imaginary aspects of non-verbal interpersonal communication. However, research conducted by the HeartMath Institute lends credence to the concept that a 
If you hold yourself to high expectations, you already know that a bare-minimum mentality is your enemy. Doing just enough is your rival. Merely complying with requests is your nemesis.
High expectations demand that you do more, reach higher and go 
Boarding an airplane in the early days of commercial air travel was no different than hopping on a train or bus. Passengers walked right up to the plane with their ticket—there was no need for bag checks or even an 
A reflection from inside Sri Lanka’s wine trade and tourism scene...
Having been involved in the wine trade here for many years, I’ve seen how the Sri Lankan wine market has evolved and how certain well-intentioned tax policies can quietly work 
Imagine dining out with your wife at a restaurant: -
Scenario one: After going through the menu, your wife orders a grilled salmon with a salad. You on the other hand, prefer to try out the roast chicken accompanied with French 
Sri Lanka recorded 124,551 tourist arrivals in June 2026, marking a 9.90% decline compared to the 138,241 visitors recorded in the same-month of the previous year.
India continued to be the top source with 43,423 visitors, making up 35 percent of 
An area in a hotel that arguably receives the least amount of love has got to be the carpark. Because let’s face it, this vehicular accommodation space is probably one of the more unglamorous parts of the hotel – unless 
