The revolving door
“A revolving door isn't a hiring problem. It's a retention problem wearing a hiring budget. The company that fills every seat isn't winning. The company nobody wants to leave, is.”
Simply said, there are two different kinds of employees. One: where read more...
In this article, I would like to share 7 non-negotiables that I tried to never (ever) compromise on
Back to my roots. There’s something deeply moving and rejuvenating to go back to where it all started. My professional career began almost 
The industry needs to take the issue of security much more seriously, including at luxury properties.
Last week, Travelodge boss Jo Boydell stepped down following widespread outrage at the company’s handling of a series of safety failures across the chain. In 2022, a 
Nine Arch Bridge near Ella combines nine masonry arches with a railway setting that still shapes how the viaduct is read.
Nine Arch Bridge near Ella is a masonry railway viaduct on Sri Lanka’s hill-country line. Completed in 1921, it stands 
The biggest unspoken disconnect in ‘phone trees’ is that companies design them to protect internal efficiency while treating the customer's time as a free, infinite resource.
Yesterday, I called a luxury hotel in Colombo to make an enquiry about a special 
(Read on to find out!)
My family and I recently stayed at the luxurious Curtain Bluff resort on the beautiful island of Antigua, West Indies. It was our second trip there in as many years, and it was just as memorable.
Yes, the beach is 
I love the unspoken rules around dining out; admittedly, even more so when they make me feel like I’m earning a gold star for good decorum. I like dressing up for the occasion; I like waiting obediently at the host 
Total arrivals in August were 191,704 compared to 196,845 in the same month last year, marking a 3.3% decline when compared to the same month, last year.
India continued to be the top source with 47,253 visitors, making up a quarter 
Sri Lanka recorded 196,845 tourist arrivals in July 2026, marking a slight 1.7% year-on-year contraction compared to the 200,244 arrivals during the same month last year.
According to official data released by the Sri Lanka Tourism Development Authority (SLTDA), this minor 
Hint: It might not be as long as you think.
Enjoying a glass of wine with company, but the bottle isn’t empty at the end of the night? Unfortunately, once you uncork the bottle, most wines will only last a few days. Though 
In our industry, our guests want to feel good. They want to be recognised and genuinely welcomed. Unlike in the past, the hospitality industry is no longer about simply selling rooms, food and beverages and itineries…it’s about selling experiences, attentiveness 
Drink water before anything and take all the snacks
There are few things in this world less pleasant than flying. Sure, the airplane is a marvelous invention; humans get to hurl through space and time at 38,000 feet and traverse whole 
