The art and dynamism of Hospitality
The tradition and principles of Hospitality has a worldwide spread that is associated with values such as kindness, attention, care, respect, etc. Everybody recognises hospitality in some way or another. The Oxford Quick Reference Dictionary defines Hospitality as “the friendly read more...
No one can explain accounting.
I have some pretty crazy situations presented to me by potential clients. I say crazy and what that means is that it is almost unbelievable that anyone would find themselves in such a mess with their 
Chris Kempczinski meant to celebrate the new flagship Big Arch, but became a case study in what happens when leaders stop using what they sell
It started so well. Last month, McDonald’s CEO Chris Kempczinski posted a video of his first chance to 
According to Sri Lanka Tourism Development Authority (SLTDA), this marks the highest number of tourists to visit the country in a single calendar month in Sri Lanka’s history.
The highest number of tourist arrivals in a single day occurred on February 
On a recent visit to the nearest branch of my bank to deposit some money into my savings account, a notice to customers, beside the PTM (personal teller machine), caught my attention. It stated that the bank will levy a 
Those in the field of logistics refer to 'the last mile' as the crucial, final leg of the supply chain, where goods are moved to the buyer’s doorstep. In the accommodations industry, 'the last mile' is often a direct inquiry phone 
One man can make a difference. That is the premise of one of my favourite TV shows, 1982’s Knight Rider. It aired in Sri Lanka in the late Nineties, on ITN, Fridays, 8pm if I recall. I vividly remember running 
A chef whose Michelin two-star restaurant in Wales was given a one-star hygiene rating has claimed the inspection regime is “prehistoric” as it emerged officers raised concerns about dead flies and the potential for cross-contamination.
Gareth Ward said the inspectors did not understand 
To anyone getting ready for a little Sunday sesh, you might want to read this…
About to head for a classy boozy brunch? Or for a cosy pub lunch with your pals?
Well it might interest you to know that there are ways you can 
The country welcomed 277,327 tourists in January, marking a 10% year-on-year (YoY) increase compared to the same period last year. The daily average arrivals in January 2026 consequently rose from the average daily 8,154 visitors in January 2025, to 8,946. 
Circa 2009; Late September. I’m the regional controller for five hotels. Sitting at my desk minding my own business, doing my own work when the phone rings.
It’s an old friend, one-time assistant, and now the regional controller based at a 
The “customer is always right,” mantra was introduced in 1909 by American Harry Gordon Selfridge after opening his department store in London. Selfridge was far ahead of his time. He understood that consumers didn’t just want goods - they wanted 
