Fairy tales aren't just for children
It is difficult to imagine fairy tales and leadership in the same sentence.
Real-life conflict is layered with complexity. Fairy tales, however, are not. The great thing about fairy tales is that kids of any age can jump right in and benefit from read more...
I recently read an article written by Adam Skelton where a stewardess described how she learnt to differentiate between passengers who had real class and those who just had no class (including the ones who carried a first-class ticket), through 
International ‘Women’s Day’ (IWD) was celebrated on 8th March 2026. The day marked a call to action for accelerating gender equality. But that acceleration is painfully slow, given that IWD has been around for over a hundred years. The sad 
Introduction to Customer Satisfaction Metrics
Customer satisfaction metrics are the backbone of any customer support strategy, serving as a quantifiable measure of the value that customers derive from a company's products or services. These metrics are not just numbers; they are a reflection 
The tradition and principles of Hospitality has a worldwide spread that is associated with values such as kindness, attention, care, respect, etc. Everybody recognises hospitality in some way or another. The Oxford Quick Reference Dictionary defines Hospitality as “the friendly 
No one can explain accounting.
I have some pretty crazy situations presented to me by potential clients. I say crazy and what that means is that it is almost unbelievable that anyone would find themselves in such a mess with their 
Chris Kempczinski meant to celebrate the new flagship Big Arch, but became a case study in what happens when leaders stop using what they sell
It started so well. Last month, McDonald’s CEO Chris Kempczinski posted a video of his first chance to 
According to Sri Lanka Tourism Development Authority (SLTDA), this marks the highest number of tourists to visit the country in a single calendar month in Sri Lanka’s history.
The highest number of tourist arrivals in a single day occurred on February 
The country welcomed 277,327 tourists in January, marking a 10% year-on-year (YoY) increase compared to the same period last year. The daily average arrivals in January 2026 consequently rose from the average daily 8,154 visitors in January 2025, to 8,946. 
Circa 2009; Late September. I’m the regional controller for five hotels. Sitting at my desk minding my own business, doing my own work when the phone rings.
It’s an old friend, one-time assistant, and now the regional controller based at a 
The “customer is always right,” mantra was introduced in 1909 by American Harry Gordon Selfridge after opening his department store in London. Selfridge was far ahead of his time. He understood that consumers didn’t just want goods - they wanted 
In part one of this article which was carried last week, we described examples of robots been used in hotels to greet and provide information to hotel guests, relieve housekeeping teams by carrying out repetitive tasks such as cleaning, sweeping, 
