Higher rates during high season mean higher guest expectations
Seasonal hotels face a fundamental business paradox: they must deliver their highest service levels precisely when workforce management becomes most challenging. Staffing shortages wield a profound impact on the hotel industry, extending ripple effects that resonate across operations, guest experiences, read more...
Have you ever looked at the pure white towels and bed sheets at hotels and thought how white became the hallmark of the hospitality industry worldwide? Is this just a matter of aesthetics, or is there a reason behind the 
Its CHRO says AI has made the hospitality gigs more competitive
Gen Zers are turning their tassels and sending out hundreds of applications hoping for their first break. Hospitality giant Hilton has seen a tidal wave of young candidate s flood 
Airline crew members who spend scores of nights in hotels share 6 safety tips for travelers
Before unpacking their bags, many flight attendants perform what they call a "hotel room autopsy," a quick, six-step safety check to make sure their rooms 
Loyalty programmes; some hotels get it…some don’t.
The Century Dictionary of 1897 defined loyalty as: “a strong feeling of support or allegiance. Allegiance is a matter of principle, and applies especially to conduct; the oath of allegiance covers conduct only. Loyalty 
Continued…Discover the different steak cuts, their flavours, and cooking tips. Learn how to pick the perfect cut for any meal and cook it like a pro.
Types of Steak Cuts
Whether it's the buttery tenderness of filet mignon, the rich marbling of 
If you've ever spent your morning commute daydreaming about starting afresh with your career, this feature is for you. Each Monday, we speak to someone from a different profession to discover what it's really like. Today we speak to Leighton Reid, hotel 
The Titanic disaster exposed a regulatory gap where rules failed to match technological reality. The regulations at that time effectively set the requirements for the Titanic’s lifeboat configuration at 16 boats – 14 lifeboats and two emergency boats to accommodate 
A few weeks ago I was on an intake call with a potential coaching client. She is a Director of Rooms at a luxury property in the far east, mid-thirties, sharp and hungry for her next move. Director of Operations, 
Almost 40 years ago now I was a busboy at a large and busy resort in the Canadian Rockies. I had transferred west a few months earlier from another hotel in the same chain where I had worked for two 
Where M stands for being in the moment, is meaningful and mindful.
Although mobile check-in and kiosks give guests more control over the arrival experience, there are still many guests, especially at boutique and full-service properties, who, value the personal welcome 
Once again, the conversation focuses on the uncontrolled and often illegal construction in tourist destinations. At what point does tourism activity turn from an ally of development into a threat? The dilemma is well-known, and the answer is neither simple 
